Jinal Shah
Regina,SK
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CIBC
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Share knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
- Answering questions, assisting with transactions and statements.
Sales Associate/Online Personal Shopper
CANADIAN TIRE
05.2021 - 09.2022
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Provided product advice to customers to help select most suitable items for individual needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Education
Bachelor of Science - Physics
University of Regina
Regina, SK12.2026
Skills
Efficient and Detail-Oriented
Building Customer Trust and Loyalty
Multitasking and Prioritization
Calm and Professional Under Pressure
Understanding Customer Needs
Timeline
Customer Service Representative
CIBC
07.2022 - Current
Sales Associate/Online Personal Shopper
CANADIAN TIRE
05.2021 - 09.2022
Bachelor of Science - Physics
University of Regina
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