Jinal Patel
Regina,SK
Summary
Goal-oriented and detail-oriented computer Network Engineer , seeking a challenging role to further develop my skills in network design, optimization, and automation, and contribute to the success of a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
E-commerce Manager
Canadian tire (south)
Regina
10.2021 - Current
- Oversaw inventory management processes including product selection, pricing, ordering & fulfillment.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
- Managed inventory levels by monitoring stock levels and ordering new items when necessary.
- Maintained accurate records of orders placed online.
- Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Resolved customer complaints regarding sales and service.
Customer Service Associate
Walmart super centre
Cornwall
09.2019 - 02.2020
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided product recommendations based on customer needs.
- Resolved customer inquiries in a timely manner.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Performed additional duties as assigned by management team.
Intern
Infobizzs Solution
, India
08.2016 - 09.2017
- Prepared reports summarizing project progress and results for management review.
- Helped maintain applicant tracking systems and recruiting metrics.
- Maintained accurate records of all activities performed throughout internship period.
- Identified needs of customers promptly and efficiently.
- Organized client meetings to provide project updates.
Education
Computer networking & technical support -
St. Lawrence college
Cornwall08.2019
Bachelor of computer science & engineering -
Babaria institute of technology
Vadodara06.2016
Skills
- Microsoft office, Excel, Word, Power Point
- Network troubleshooting
- Linux
- Ethernet
- Google Analytics
- Product Management
- Order Fulfillment
- Search Engine Optimization
- Website optimization
- Problem-solving abilities
- Teamwork and Collaboration
- Data Analytics
References
References available on request.
Timeline
E-commerce Manager
Canadian tire (south)
10.2021 - Current
Customer Service Associate
Walmart super centre
09.2019 - 02.2020
Intern
Infobizzs Solution
08.2016 - 09.2017
Computer networking & technical support -
St. Lawrence college
Bachelor of computer science & engineering -
Babaria institute of technology