Jinal Pansuria

Personal Shopper (3 Months)

• Deep understanding of products available at Loblaw is essential to assist customers in finding specific items and making appropriate recommendations based on their requirements.
• Managing time effectively is crucial in meeting delivery deadlines and ensuring customers receive their orders on time.
• Personal shoppers may encounter various challenges, such as out-of-stock items or substitutions. Ability to find suitable solutions is vital to ensure customer satisfaction.
• Being flexible and adaptable to changing circumstances

Customer Service Representative (Current)

• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Actively listened to customers, handled concerns quickly and escalated significant issues to supervisor.
• Adaptability, positive attitude, and conflict resolution skills contribute to maintaining customer satisfaction. Proficiency in computer tools aids in managing interactions.
• Being able to handle high-pressure situations and remain composed during busy periods.