Jina-Marie Elwin
Patient Relations Associate
Winnipeg,MB
Summary
Dedicated, innovative and keen MSW practitioner with 19 years of micro, mezzo and macro service delivery.
A history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational mission and vision; from grass roots support work with FAS, judicial systems And co-occurring diagnoses, to a dynamic 12 year career with the WRHA Mental Health program in housing procurement, case management, crisis service and program development and leadership.
Overview
11
11
years of professional experience
Work History
Patient Relations Associate
Shared Health
10.2021 - Current
- Developed and implemented performance improvement strategies.
- Recommended service improvements to minimize recurring patient issues.
- Facilitated communication between patients and various departments and staff.
- Foster a culture of safety and inclusion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Community Mental Health Worker
Winnipeg Regional Health Authority
04.2013 - 10.2021
- Provided case management to individuals diagnosed with severe and persistent mental illness
- Assess stage of change and service delivery needs
- Collaboratively develop service plans and interventions
- Supportive counselling by implementing DBT, CBT and Motivational interviewing techniques
- Crisis assessment, planning and intervention
- Investigate and advocate for finances, programming, housing, hospital retention, vocational, home care, and discharge planning
- Develop service plans and supervise service delivery of support workers
- Collaborated with counsellors, physicians, and nurses to plan or coordinate treatment, drawing on social work experience and person first needs.
- Evaluated individuals based on mental and physical parameters discovered through interviews and standardized assessments.
Home Care Case Coordinator
Winnipeg Regional Health Authority
09.2018 - 12.2018
- Intensive Training and Independent Practice: Final Master’s Placement, Review referrals and conduct assessments to determine eligibility for Home Care program supports
- In collaboration with the individual, family/carer and relevant interdisciplinary team members, develop, coordinate and evaluate the plan of care to support discharge from an acute care setting to community and assess challenges within the community to determine eligibility for supportive housing
- Assess care needs and collaboratively develop care plan
- Collaborate with an interdisciplinary team to ensure appropriate service delivery
- Review and deliver education content to direct service providers
- Refer individuals to day program for family respite and community engagement
- Review service delivery interventions when there are concerns.
- Consult with interdisciplinary teams.
Housing Coordinator
Community Wellness, Winnipeg Regional Health Authority
07.2014 - 11.2015
- Strategically develop and implement programming to support individuals diagnosed with severe and persistent mental illness in the Winnipeg Health Region by leading a team of 6 support staff
- Collaboratively develop and empower my team in service planning and delivery
- Collaborate with an interdisciplinary team to ensure appropriate service delivery
- Review, develop and deliver community education
- Plan and propose budgetary needs to funding sources
- Critically analyze and track data to propose strategies to regional director
- Negotiated with landlords to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 15 apartments by providing direct, hands-on support services.
Education
Bachelor of Social Work -
Booth University College
Master of Social Work - Social Work
University of North Dakota
North DakotaBachelor of Arts - Criminology And Psychology
University of Manitoba
Winnipeg, MB06-2008
Extended Education - Human Ecology And Social Work Courses
University of Manitoba
Winnipeg, MBSkills
- Microsoft Office Suite
- Advocacy for marginalized groups
- Work well under pressure and tight deadlines
- Systemic analyst
- Community Development
- Theory Y leadership Style
- Recovery focused and oriented
- Macro and systemic lens
- Innovative and holistic
- Indigenous cultural awareness certificate
- Respectful workplace courses
- PHiA certified
- Coaching for performance
- Mental Health First Aid
Timeline
Patient Relations Associate
Shared Health
10.2021 - Current
Home Care Case Coordinator
Winnipeg Regional Health Authority
09.2018 - 12.2018
Housing Coordinator
Community Wellness, Winnipeg Regional Health Authority
07.2014 - 11.2015
Community Mental Health Worker
Winnipeg Regional Health Authority
04.2013 - 10.2021
Bachelor of Social Work -
Booth University College
Master of Social Work - Social Work
University of North Dakota
Bachelor of Arts - Criminology And Psychology
University of Manitoba
Extended Education - Human Ecology And Social Work Courses
University of Manitoba
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