Jina Hayre
Surrey,British Columbia
Summary
Control Room Operator with proficiency in identifying operational problems and quickly resolving issues. Excellent in examining and testing electrical power distribution machinery to achieve high-level production. Ten years of experience working in Rail & Transit industry. Offering expertise in safety and regulatory compliance knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Control Room Operator
Protrans BC, Atkins Realis
01.2018 - Current
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Communications Operator
Protrans BC, Atkins Realis
01.2016 - 01.2018
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Supported public safety operations during major events by coordinating resources and relaying vital information.
Train Attendant
Protrans BC, Atkins Realis
01.2015 - 01.2016
- Delivered informative announcements over the train's public address system regarding upcoming stops, delays, or other relevant updates.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
- Participated in regular training sessions to stay updated on industry regulations, safety protocols, and best practices for delivering excellent customer service in a railway setting.
- Handled ticket sales, fare collection, and payment processing swiftly and accurately to maintain efficient boarding processes.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
Education
Bachelor of Arts - Criminology
University of The Fraser Valley
Abbotsford, BC09.2025
Skills
- System monitoring
- Security camera monitoring
- Radio Communications
- Incident Reporting
- Safety Management
- Hazard Identification
- Workplace Safety
- Safety Protocols Adherence
- Emergency Management
- Train Operation Expertise
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- WHIMIS certificate
- Workplace Violence Bullying and Harassment Program
- Putting Your Safety First - Manual Material Handling
- Manual Material Handling & Back Injuries
- First Aid - Level I
Timeline
Control Room Operator
Protrans BC, Atkins Realis
01.2018 - Current
Communications Operator
Protrans BC, Atkins Realis
01.2016 - 01.2018
Train Attendant
Protrans BC, Atkins Realis
01.2015 - 01.2016
Bachelor of Arts - Criminology
University of The Fraser Valley
- WHIMIS certificate
- Workplace Violence Bullying and Harassment Program
- Putting Your Safety First - Manual Material Handling
- Manual Material Handling & Back Injuries
- First Aid - Level I
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