Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jin Xiao

Markham,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Overview

27
27
years of professional experience

Work History

Key Account Manager

Domino China Limited
01.2003 - 12.2022
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.

Sales Supervisor

Domino China Limited
01.2001 - 12.2002
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Sales Executive

Domino China Limited
01.2000 - 12.2000
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Sales Assistant

Domino China Limited
01.1999 - 12.1999
  • Handled customer inquiries, and complaints, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Writing sales contracts and quotations, managing documentation and filing. Entered customer visits into the ERP system.
  • Finding sales leads through telemarketing.

Cashier

Domino China Limited
04.1998 - 12.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Responsible for internal employee reimbursement and daily expense registration.

Property Administrator

Kempinski Hotel
01.1997 - 04.1997
  • Managed lease agreements, ensuring timely renewals and accurate documentation.
  • Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
  • Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
  • Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.

Telephone Receptionist

WangFuJing Grand Hotel
06.1996 - 12.1996
  • Provided feedback on common customer issues or concerns to management for potential process improvements or policy adjustments.
  • Maintained a high level of confidentiality when handling customer information, adhering to company policies and data protection regulations.
  • Assisted in the development of call scripts for new products or services, ensuring consistent messaging across all telephone representatives.
  • Troubleshot minor technical issues with the phone system when needed, minimizing downtime and ensuring uninterrupted service for callers.

Education

High School Diploma -

Seneca Polytechnic
Toronto, ON
06.2025

High School Diploma -

Beijing Finance And Economics School
Beijing, China
09.1993

Skills

  • Client Relationship Building
  • Business Development
  • Key Account Management
  • Data-driven decision-making
  • CRM software proficiency
  • Services optimization

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
French
Limited Working

Timeline

Key Account Manager

Domino China Limited
01.2003 - 12.2022

Sales Supervisor

Domino China Limited
01.2001 - 12.2002

Sales Executive

Domino China Limited
01.2000 - 12.2000

Sales Assistant

Domino China Limited
01.1999 - 12.1999

Cashier

Domino China Limited
04.1998 - 12.1998

Property Administrator

Kempinski Hotel
01.1997 - 04.1997

Telephone Receptionist

WangFuJing Grand Hotel
06.1996 - 12.1996

High School Diploma -

Seneca Polytechnic

High School Diploma -

Beijing Finance And Economics School

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Jin Xiao