Jin Kim
Vaughan,ON
Summary
- Focused on completing work quickly to consistently exceed targets. Reliable team member
accustomed to taking on challenging tasks. Dedicated to business success. - Dependable industry worker equipped for fast-paced work and changing daily needs. Serves
customers effectively with attention to detail and hardworking approach. Seeks out opportunities to
go beyond basics, improve processes, and increase customer satisfaction. - Skilled team player with strong background in aviation environments. Works well independently to
handle assignments and always ready to go beyond basics assignments. Quick learner with good
computer abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Air Canada
Mississauga, ON
03.2022 - Current
- Representing brand and company vision for customers experience excellence
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current flight delay or cancellation.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Analyzed customer activity to promote safe and secure environment.
- Improved experience quality by developing strong knowledge of current reservation system.
- In-Terminal Operations & YYZ Hub Connection Performance
Engineer, Quality Assurance
Samsung
Mississauga, ON
03.2021 - 03.2022
- Implemented quality checks on submitted projects prior to full deployment.
- Reviewed and audited processes to maintain accurate and consistent performance.
- Shared non-conformities and technical errors identified during the review process and common reporting errors with team.
- Reviewed, authored, and optimized validation protocols and reports.
Customer Sales and Service Agent, Acting Manager
Air Canada
Mississauga, ON
11.2018 - 03.2022
- Held valid Restricted Area Identification Card (RAICs) accessible to Pearson Airport
via Transportation Security Clearance (TSC) Program - Representing brand and company vision for customer service excellence
- Strong interpersonal skills (organizational, team oriented & focused)
- Handling queries and complaints of customers in professional and tactful manner
- Ability to develop trust and support
- Able to adapt to new technology and share that knowledge
Customer Service Representative & Project Admin
CLS Catering LTD
Mississauga, ON
07.2013 - 01.2016
- Led projects by scheduling activities, monitoring progress.
- Evaluated data and reports to interpret information, build conclusions and translate findings into
actionable solutions. - Tracked and documented project information and communicated with teammates and project stakeholders to obtain additional details.
- Planned projects through research, schedule development and resource coordination.
Customer Service Representative, Supervisor
Servisair
Mississauga, ON
04.2011 - 07.2013
- Worked for Korean Airlines as Supervisor
- Solved problem and informed to customer
- Identified problems of customers quickly and precisely
- Handled queries and complaints of customers in professional and tactful manner
- Trained Airport Security Awareness from GTAA.
Education
Tourism - Service Management
Seneca College of Applied Arts And Technology
Skills
- Cross-Functional Collaboration
- Relationship Building
- Microsoft Office
- Proposal Development
- Staff Monitoring
- Staff Management
- Critical Thinking
- Risk Assessment
- Workplace Hazard Mitigation
- Hazard Identification
- Networking
Certification
- Emergency First Aid - CPR C- AED
Timeline
Customer Experience Manager
Air Canada
03.2022 - Current
Engineer, Quality Assurance
Samsung
03.2021 - 03.2022
Customer Sales and Service Agent, Acting Manager
Air Canada
11.2018 - 03.2022
Customer Service Representative & Project Admin
CLS Catering LTD
07.2013 - 01.2016
Customer Service Representative, Supervisor
Servisair
04.2011 - 07.2013
Tourism - Service Management
Seneca College of Applied Arts And Technology
Similar Profiles
Kieran HurleyKieran Hurley
IT Manager, App. Dev., Dep. & Maint. at Air CanadaIT Manager, App. Dev., Dep. & Maint. at Air Canada
KerryAnn RickettsKerryAnn Ricketts
Lead Station Attendant at Air CanadaLead Station Attendant at Air Canada
Annie LucAnnie Luc
Agent de bord at Air CanadaAgent de bord at Air Canada
Karam ChohanKaram Chohan
Ramp Agent at Air CanadaRamp Agent at Air Canada
Christos MegosChristos Megos
Head Busser at Medusa Authentic Greek TavernaHead Busser at Medusa Authentic Greek Taverna