Jims Archier Guido
2155 Lawrence Ave East, Scarborough,ON
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 1 year of experience providing quality administrative support to clients.
- Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
1
1
Certification
Work History
Property Management - Virtual Assistant
Prosper Real Estate
- Duration: April 10, 2023 - April 22, 2024
- In-charge of the appointment, maintenance and management for prospects and existing tenants
- Do inbound calls for inquiries and follow-up service request for maintenance
- Use software tools (RingCentral, Appfolio, Buildium, LeadSimple, Canva, Docusign, Google Suite, Jivo Chat)
Premium Home Service - Customer Support Specialist (6 Months)Customer Service Household Technician's Manager (4 Months)
Exelcius Inc.
- Duration: July 28, 2021 - May 28, 2022
- In-charge of assisting and scheduling maintenance appointments for clients
- Do inbound and outbound calls, email support and supervising technicians
- Communicate with technicians, Purchase approval of Parts and Collections of payment for services
- Use software tools (Faciliserv, Zoho, Zammad, Microsoft Suite, Skype, Whatsapp)
Amazon Product Tracking Device Support - Tracki (Technical Support Specialist)
UniversalTech Inc.
- Duration: July 17, 2022 - July 30, 2023
- Assist clients about technical concerns of using the product
- Do inbound and outbound calls, email support and follow-up for concerns
- Use software tools (Zammad, Dialpad, Vicidial, Slack, Mattermost, Microsoft Suite, Microsoft Teams, Chatwoot)
Full/Part Time Korean Online English ESL Instructor
English Wing Inc.
- Duration: June 14, 2022 - December 14, 2022
- Teach English to Korean elementary, middle-school students
- TESOL certified teacher
- Use software tools (Skype, Talksam, Microsoft Suite)
Full/Part Time Japanese Online English ESL Instructor
Linguage Inc.
- Duration: June 04, 2019 - August 4, 2021
- Teach English to Japanese high-school, and college students
- TESOL certified teacher
- Use software tools (Skype, Skype Business, Microsoft Suite, Microsoft Teams, LINTEM)
Education
Diploma in Office Administration - Legal Administration
Centennial College - Progress Campus
Scarborough, ON08.2025
Diploma in Professional Education
University of Cebu- Main Campus
Cebu City, Cebu, Philippines10.2019
Bachelor of Arts - Political Science
University of Cebu- Main Campus
Cebu City, Cebu, Philippines01.2019
High School Diploma -
Saint Louis College-Cebu
Mandaue City, Cebu, Philippines01.2015
Elementary School Diploma
Bright Minds In Action Learning Village
Liloan, Cebu, Philippines01.2011
Skills
Shows dedication in work
Possess interpersonal skills
Computer Literate
Communication skills
Project Management
Calendar Management
CRM Management
Social Media Updating
Document Preparation
Meeting Scheduling
File Organization
Travel Planning
Travel Arrangements
Administrative background
Word Processing
Mail Management
Certification
- 120-Hour TESOL Certificate Course (International Open Academy), 100-261574, 03/2021
- Licensed Professional Teacher (LPT), 09/2021, 20-4377085
Accomplishments
- Dean's List in the College of Arts and Sciences (University of Southern Philippines Foundation) Academic Year 2016-2017, 2017-2018.
- Top Student in the College of Liberal Arts (University of Cebu- Main Campus) Academic Year2017-2018, 2018-2019.
- A Student Volunteer of AB Cares, Community Extension Program Academic Year 2018 - 2019.
Personal Information
- Age: 26
- Place of Birth: Cebu City
- Date of Birth: 04/13/98
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Full Professional
Timeline
Property Management - Virtual Assistant
Prosper Real Estate
Premium Home Service - Customer Support Specialist (6 Months)Customer Service Household Technician's Manager (4 Months)
Exelcius Inc.
Amazon Product Tracking Device Support - Tracki (Technical Support Specialist)
UniversalTech Inc.
Full/Part Time Korean Online English ESL Instructor
English Wing Inc.
Full/Part Time Japanese Online English ESL Instructor
Linguage Inc.
Diploma in Office Administration - Legal Administration
Centennial College - Progress Campus
Diploma in Professional Education
University of Cebu- Main Campus
Bachelor of Arts - Political Science
University of Cebu- Main Campus
High School Diploma -
Saint Louis College-Cebu
Elementary School Diploma
Bright Minds In Action Learning Village
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