Jimmy S.W. Shin

• Reporting directly to the EVP / CTO, led the PMO of the Enterprise Software Business Unit
• Managed a team of 13 direct reports comprising of Technical Project Managers and NPI Program Managers responsible for end-to-end delivery of the entire $400 million BlackBerry Cylance Cybersecurity Software and Enterprise Product portfolio and operational projects
• Ensured that the PMO effectively leads the Enterprise Business Unit through planning and execution of all of its strategic programs per roadmap and vision
• Effectively managed team resourcing & project assignment and balanced workloads to ensure optimal team performance and business continuity of high priority programs
• Collaborated with cross-functional organizations for new initiatives and continual process improvement and streamline to support CI/CD model (Security, Operations - GTS, Legal)
• Established and drove the Tech Blockers program and its process in Salesforce to work directly with VP of Sales Engineering, Engineering BU's and Product Management to expedite the commitment and delivery of deal-blocking features, directly resulting in $11.8 million in sales revenue since its inception and increased customer communication & satisfaction
• Worked with Engineering VPs, Product Management, NPI and Release team to establish the monthly feature release cadence, process and workflow for consistent release experience and communication to customers and MSSP partners
• Implemented the Enterprise Release & Production Change approval process to review upcoming production changes which resulted in 30% reduction of production incidents
• Represented Enterprise Software BU in various operational initiatives and activities such as Security Risk and Compliance Committee, Jira Governance Committee, Business Continuity Planning

• Managed the Technical Project Management team under the Enterprise PMO consisting of 8 Technical Project Managers and co-op students
• Provided leadership, mentorship, and coaching to the Technical Project Management team
• Established and apply consistent project management processes and agile/lean techniques across all Engineering programs to maintain operational excellence and predictability
• Responsible for recruitment and training of new hires and co-op students, successfully rebuilding the team during the challenging period of attrition
• Directed the initial and subsequent Portfolio releases of the Unified Endpoint Security platform and the Cylance Cybersecurity product suite including BlackBerry CylancePROTECT (EPP), CylanceOPTICS (EDR), CylancePROTECT Mobile and CylanceEDGE
• Led cross-functional teams of 200+ members to plan, execute and deliver the UES platform based on new micro-service architecture using CI/CD pipeline across 5 AWS production regions
• Coordinated with each Product Engineering team in the portfolio to identify and track development dependencies and execute on the integration and release plans across all regions
• Worked with NPI stakeholders (CSO, Marketing, Documentations, Sales) to coordinate GTM launch activities & communication plan for our customers and MSSP partners
• Provided continual improvements and enforcement of the Enterprise PMO process and tools
• Expanded, adapted and established the existing Project Management structure and processes to support the transition to the new CI/CD development & deployment models
• Established product release, sign-off and feature enablement (via LaunchDarkly) workflow and processes to support rapid cloud deployments
• Revamped the internal Release Dashboard to increase transparency and visibility of the on-going projects to the internal teams
• Managed BlackBerry CylanceGUARD (MDR) program as a TPM through multiple release cycles according to product roadmap including the migration from Critical Start to ServiceNow Platform
• Produced Monthly Master Product Calendar with Engineering VPs and Product Management team for review by CEO
• Coordinated ISO 9001 Certification effort within Enterprise Engineering Business Unit and represented Project Management team in the audit

Principal Technical Project Manager (May 2019 – June 2020)

Senior Technical Project Manager (May 2017 – May 2019)

Technical Project Manager (June 2014 – May 2017)

• Successfully managed numerous complex programs in the $200 million BlackBerry Enterprise software portfolio including BlackBerry Unified Endpoint Manager 12.x (formerly BlackBerry Enterprise Service), BlackBerry 2FA and BlackBerry Workspaces major releases and service packs. Oversaw the major integration effort of Good Technology's core product line into BlackBerry UEM platform after acquisition
• Directed cross-functional teams of 200+ members during all phases of the SDLC
• Established project scope, baseline schedule and program milestones, and tracked the progress of the engineering teams to deliver on the business commitments
• Communicated clearly to the senior leadership and stakeholders of project status and major milestones using various reports and KPI metrics
• Reduced the overall risks on the project by identifying and escalating risks, dependencies and impediments, and proactively implement corrective actions early on in the project cycle
• Rolled out various server releases in both on-prem and cloud infrastructure in AWS and Azure, as well as iOS and Android client app releases in Apple App Store and Google Play
• Maintained project artifacts in accordance with ISO 9001:2015 process and procedures
• Led multiple development teams of up to 15 members as the Scrum Master to deliver the UEM management console and the installer in an agile development environment
• Facilitated various scrum events, working with the Product Owners, Feature Leads and teams to refine / groom / prioritize our future sprints and backlog to minimize unknowns and find dependencies and risk areas earlier on
• Constantly gauge the effectiveness, productivity and performance of the team and implement process changes to increase the quality and throughput of the development team and reduce sprint carryovers and escape defects

Software Test Specialist II (June 2009 – June 2014)

Software Test Specialist I (Nov. 2006 – May 2009)

• Served as a Test Lead for BlackBerry Monitoring Service 4.x/5.x/6.x, BlackBerry Enterprise Instrumentation Platform and BlackBerry Voice Service projects
• Managed five testers and optimized the resource schedule for multiple competing projects
• Planned and developed test strategies and test plans, reviewed requirements, design documents and user stories, and designed and executed test cases
• Spearheaded the new persona (user experience) testing for BlackBerry Enterprise Service 10.x projects and BlackBerry eCommerce Store
• Performed scrum and end-to-end testing of BlackBerry Mobile Fusion - Universal Device Service, BlackBerry’s multi-platform Mobile Device Management solution
• Tested BlackBerry Enterprise Server 4.x/5.x on Exchange, Domino and Groupwise platforms

• Tested the performance of all Convedia IP media server models and generated test reports

• Implemented new components in the diagnostics utility of PMC-based graphics cards firmware

• Set up and tested the performance of web servers running WebCT software on several platforms
• Developed performance-monitoring tool in Java to collect low-level server statistics under load

• Designed and implemented a new fully-automated display driver test suite in Perl
• Worked on Rage 128 and Radeon 2D display drivers

• Performed QA for various products and tested RIM software, handheld devices, and synchronization

Co-operative Program