Jimmy Zheng
Modesto
Summary
Methodical IT team member knowledgeable about networking, project management and disaster recovery. Capable of installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills. Skilled at configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Knowledgeable Information technology professional with background in project management, business and systems analysis, installation and configuration. Seeking position as Systems Analyst in fast-paced startup.
Overview
8
8
years of professional experience
Work History
Train Engineer and Conductor
Modesto Empire & Traction CO.
08.2021 - 01.2024
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Information Technology Specialist
United States Army
09.2015 - 08.2021
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Retained existing clients and developed 3000 new accounts by extending high quality and efficient support service.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Answered support calls within 60 seconds to minimize delays and subsequent abandoned calls.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
- Used Remedy ticketing systems to manage and process support actions and requests.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Set up network profiles, security permissions and file sharing systems.
Education
Bachelor of Science - Computer Science
City College of San Francisco
San Francisco, CA05-2025
Skills
- Confidential data management
- Problem-solving skills
- Document review
- Employee training and development
- Device configuration
- Company policy adherence
- Network administration
- Excellent interpersonal skills
- Software updates
- Task Prioritization
- Project Management
- Hardware installations
- Advanced computer proficiency
Secret Clearance
Sponsored by the US Army I obtained and maintained my Secret security clearance showing my trustworthiness and responsible traits.
Timeline
Train Engineer and Conductor
Modesto Empire & Traction CO.
08.2021 - 01.2024
Information Technology Specialist
United States Army
09.2015 - 08.2021
Bachelor of Science - Computer Science
City College of San Francisco
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