Jimmy Vuong
Edmonton,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Associate/Cashier
Zara
06.2015 - 06.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Real Estate Salesperson
Novaland
08.2018 - 02.2019
- Communicated with clients to understand property needs and preferences.
- Generated leads for sales and rental properties through cold calls and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Informed home buyer of sales, construction and warranty processes.
- Coordinated appointments to show marketed properties.
Sales Associate/Cashier/Key Holder
Kate Spade
04.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Key Holder
Lacoste
06.2020 - 12.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Supervisor
Michael Kors
06.2021 - 09.2021
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
Education
BBA - International Business
MacEwan University
Edmonton, AB06.2021
High School Diploma -
Ross Sheppard High School
Edmonton, AB06.2016
Skills
- Meeting Quotas
- Store Merchandising
- Sales Expertise
- Product and Service Sales
- Time Management
- Judgment and Decision-Making
Timeline
Sales Supervisor
Michael Kors
06.2021 - 09.2021
Key Holder
Lacoste
06.2020 - 12.2020
Sales Associate/Cashier/Key Holder
Kate Spade
04.2019 - 05.2020
Real Estate Salesperson
Novaland
08.2018 - 02.2019
Sales Associate/Cashier
Zara
06.2015 - 06.2017
BBA - International Business
MacEwan University
High School Diploma -
Ross Sheppard High School
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