JIMMY TRAN
Sunnyvale
Summary
Experienced professional skilled in administrative support, personnel records management, and exceptional customer service. Proven track record in handling sensitive information, generating reports, and overseeing internal databases with precision. Demonstrated ability to maintain confidentiality, streamline processes, and ensure seamless operations in fast-paced environments. Committed to delivering high-quality results while upholding the highest standards of professionalism and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Point of Sale/Customer Service Technician
BonChon Chicken Restaurant
03.2023 - Current
- Handled over 130 calls per day, providing accurate information and customer support
- Demonstrated product features, addressed customer concerns, and ensured satisfaction
- Collaborated with team and management to support smooth daily operations
Localization Lead
Sony Interactive Entertainment
02.2021 - 11.2021
- Managed multiple projects, delegated tasks, and ensured timely delivery
- Responded to 350+ information requests with timely and accurate documentation
- Coordinated with vendors and internal teams to streamline workflows
Office Administrator
Toyota Dealership
08.2014 - 03.2020
- Maintained personnel records and supported HR documentation processes
- Generated 50+ reports daily using Microsoft Office tools
- Trained junior staff, screened calls, and managed internal communications
- Completed administrative forms related to onboarding, transfers, and discharges
Education
Project Management Certificate -
Year Up Program
San Jose, CA08.2020
High School Diploma - undefined
Fremont High School
Sunnyvale, CA05.2014
Skills
- Strategic planning
- Analytical and Critical Thinking
- Customer Service
- Data Entry & Maintenance
- Microsoft Office, Excel, Outlook, Jira, Confluence, Slack, and G Suite Software Proficiency
- Strategic issue analysis
- Internal Communication & Documentation
Certification
- Project Management Certificate – Year Up Program, 2020
- IT Support Technical Skills Bootcamp – In Progress
Timeline
Point of Sale/Customer Service Technician
BonChon Chicken Restaurant
03.2023 - Current
Localization Lead
Sony Interactive Entertainment
02.2021 - 11.2021
Office Administrator
Toyota Dealership
08.2014 - 03.2020
High School Diploma - undefined
Fremont High School
Project Management Certificate -
Year Up Program
Similar Profiles
Brian LeBrian Le
Server at Bonchon ChickenServer at Bonchon Chicken
Brianna VillalobosBrianna Villalobos
Server/Bartender at Bonchon ChickenServer/Bartender at Bonchon Chicken
Hery WidjajaHery Widjaja
Cashier Floor Supervisor at Bonchon ChickenCashier Floor Supervisor at Bonchon Chicken
Lynard PulidoLynard Pulido
Server at Gyu-KakuServer at Gyu-Kaku
Armando G AlvarezArmando G Alvarez
PCB Repair Specialist at Harbor ElectronicsPCB Repair Specialist at Harbor Electronics