Jimmy Toledo
Costa Mesa
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with high accuracy.
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Prime Inc
01.2022 - 12.2022
- Collaborated with sales and customer service teams to address client concerns and expedite loads when necessary.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
Customer Service Supervisor
Royal Caribbean International
02.2014 - 08.2021
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Representative
Spirit Airlines Inc.
07.2013 - 01.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assist customers to buy flight tickets
ALORICA
06.2011 - 12.2012
- Customer Service Representative for T-Mobile USA, Sales Rep Experience, Awarded as top performer in Customer Service and Sales
Education
Undergrad - Industrial Engineering
Universidad Mariano Galvez
Guatemala01.2017
High School -
Los Sauces
Guatemala01.2010
Skills
- Problem-Solving
- Decision-Making
- Customer Service
- Active Listening
- Multitasking and Organization
- Reliability
References
- Larry Henderson, 818-984-2550
- Steve Longobardi, 714-658-9672
- Beny Toledo, 714-722-2073
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Logistics Coordinator
Prime Inc
01.2022 - 12.2022
Customer Service Supervisor
Royal Caribbean International
02.2014 - 08.2021
Customer Service Representative
Spirit Airlines Inc.
07.2013 - 01.2014
ALORICA
06.2011 - 12.2012
Undergrad - Industrial Engineering
Universidad Mariano Galvez
High School -
Los Sauces
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