Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmy Salgado

Orange

Summary

Skilled Front Desk Manager with rich background in hospitality and customer service. Demonstrated strengths in team leadership, communication, and problem-solving skills. Notable for improving customer satisfaction scores through exceptional guest relations and efficient management of front desk operations.

Overview

14
14
years of professional experience

Work History

Front Desk Manager

Sandpiper Motel
Costa Mesa
01.2018 - 05.2025
  • Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
  • Generated reports on occupancy levels, revenue figures and customer feedback.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
  • Processed employee time sheets, payroll information and other administrative documents.

Front Desk Supervisor

Travelodge
Costa Mesa
02.2018 - 05.2025
  • Provided guidance and mentorship to junior team members in order to help them develop their skills.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Provided support to guests with check-in and check-out procedures.

Front Desk Supervisor

Best Western Hotel
Santa Ana
06.2011 - 02.2018
  • Coordinated with other departments to ensure smooth operations of the front desk area.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Balanced daily revenue and prepared end-of-shift reports for management review.
  • Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
  • Ensured that all paperwork was processed properly before closing out shift.
  • Performed nightly audit functions such as verifying account balances are correct.

Education

Associates - Psychology

Santiago Canyon College
Orange, CA
06-2013

Skills

  • Guest satisfaction
  • Conflict resolution
  • Employee training
  • Data analysis
  • Team supervision
  • Revenue management

Timeline

Front Desk Supervisor

Travelodge
02.2018 - 05.2025

Front Desk Manager

Sandpiper Motel
01.2018 - 05.2025

Front Desk Supervisor

Best Western Hotel
06.2011 - 02.2018

Associates - Psychology

Santiago Canyon College

Similar Profiles

CREATE PROFILE
Jimmy Salgado