Jimmy Perry
Fresno
Summary
Dynamic Store Manager with proven success at Fresno Equipment Company, enhancing customer satisfaction through strategic team leadership and effective sales coaching. Expert in operations management and relationship building, I implemented efficient processes that significantly improved store performance and employee engagement. Committed to maximizing profitability and fostering a collaborative work environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
Work History
Store Manager and Sales Manager
Fresno Equipment Company
11.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Rotated merchandise and displays to feature new products and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Owner
Circle J5 Ranch Inc
06.1990 - Current
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Immanuel High School
Reedley, CA05-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Team building and leadership
- Operations management
- Supply ordering
- Sales expertise
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Order management
- Operations
- Sales strategies
- Team development
- Retail sales techniques
- Sales professional
- Customer response
- Operational efficiency
- Inventory oversight
- Strategic planning
- Sales analysis
- Performance reviews
- Sales coaching
- Maximizing profitability
- Sales promotions
- Leading staff meetings
- Vendor management
- Delegating work
- Marketing and promotions
- Special events
- Competitor monitoring
- Employee terminations
- Verbal and written communication
- Team building
Timeline
Store Manager and Sales Manager
Fresno Equipment Company
11.2004 - Current
Owner
Circle J5 Ranch Inc
06.1990 - Current
Immanuel High School
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