JIMMY JOY
Kamloops,Canada
Summary
Dedicated travel counselor with extensive experience resolving client inquiries and managing complex travel itineraries for corporate clients. Proven ability to enhance customer satisfaction through timely solutions and effective communication across multiple channels.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specialized Travel Counselor
American Express Global Business Travel
Kamloops, British Columbia
08.2023 - Current
- Serviced senior VIP executives of various companies, ensuring seamless travel arrangements.
- Handling travel queries of corporate accounts from United States, Canada,Australia and United Kingdom
- Managed service level agreements for various corporate accounts.
- Managed customer queries through call, email, and chat, delivering prompt and efficient responses.
- Resolved client inquiries and issues promptly, enhancing customer satisfaction levels.
- Facilitated ticket reissuance for international and domestic flights to accommodate customer changes.
- Managed refund and cancellation requests for BSP and private airline tickets to ensure customer satisfaction.
- Monitored trends in the travel industry in order to suggest better solutions for clients' needs.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
Senior Travel Counselor
American Express Global Business Travel
Delhi, India
02.2020 - 03.2023
- Coordinated complex travel itineraries for corporate clients using advanced booking systems.
- Coordinated travel arrangements, including flights, accommodations, and transportation logistics.
- Facilitated ticketing for both international and domestic flights.
- Delivered exceptional customer experience while managing 40 corporate clients.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Managed customer inquiries regarding flight changes or cancellations due to weather conditions or other factors.
- Monitored airline ticket prices to alert customers when discounts were available.
- Collaborated with vendors, including hotels and airlines, to fulfill special customer requests.
- Provided guidance on passport applications or visa renewals according to applicable laws.
Senior Travel Executive
FCM Travel
Noida, India
09.2018 - 01.2020
- Oversaw travel logistics for senior executives and large groups, optimizing schedules and accommodations.
- Coordinated travel arrangements for implant office across India, ensuring seamless logistics for all personnel.
- Arranged hotel accommodations and car rentals for business trips.
- International & Domestic ticketing.
- Managed insurance documentation for travel-related services.
- Assisted in completing visa forms.
- Processed small-scale forex transactions to facilitate smooth office operations.
- Prepared all weekly & monthly reports relating to the implant office.
- Coordinated with vendors to secure best rates and services.
Assistant Sales Manager
Balmer Lawrie
Bengaluru, India
03.2015 - 07.2018
- Identified potential clients and developed strategies to increase business opportunities.
- Advertised company products and presented seminars at consumer trade shows and industry functions to enhance brand visibility.
- Negotiated contracts with vendors.
- Maintaining good relationships with existing customers.
- Followed up on outstanding payments, ensuring timely processing and improved cash flow.
- Preparing monthly sales report & market reports.
- Organized and maintained drafts and documents for client projects.
- Handled VIP Government group bookings of ISRO.
- One of the largest travel & tour operators in the country. They provide end-to-end domestic and international travel services including -ticketing, tourism and MICE related services.
Education
MBA - Tourism Management
Assumption University
Bangkok, Thailand11-2014
BSC - Hospitality & Hotel Admin.
Indira Gandhi National Open University
Kerala, India07-2011
Skills
- Travel Research
- Customer service
- Excel
- Word
- Powerpoint
- Video Conferencing
- Attention to detail
- Problem solving
Certification
TICO Certificate, T1541250
Accomplishments
- Secured the highest number of Customer Satisfaction Surveys in 2021-2022
- Game Changer-Q1, 2022
Availability
Full Time, Open Work Permit
Passions
- Traveling
- Football
- Singing
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
Timeline
Specialized Travel Counselor
American Express Global Business Travel
08.2023 - Current
Senior Travel Counselor
American Express Global Business Travel
02.2020 - 03.2023
Senior Travel Executive
FCM Travel
09.2018 - 01.2020
Assistant Sales Manager
Balmer Lawrie
03.2015 - 07.2018
MBA - Tourism Management
Assumption University
BSC - Hospitality & Hotel Admin.
Indira Gandhi National Open University