Jimmy Jiminez
San Diego
Summary
Dynamic Program Specialist with a proven track record at Shields For Families, excelling in office administration and customer service. Demonstrated expertise in data entry and appointment scheduling, enhancing operational efficiency. Recognized for strong work ethic and integrity, consistently improving team performance and client satisfaction through effective communication and leadership.
Overview
18
18
years of professional experience
Work History
Program Specialist/Intake Assessment Corrdinator
Shields For Families
06.2011 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated schedules and appointments, optimizing workflow for multiple departments.
- Completed clerical tasks such as filing, copying, and distributing mail.
Assistant Manager
Blockbuster Video
01.2006 - 08.2010
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Streamlined inventory management processes using advanced tracking systems.
- Developed training programs to onboard and mentor new staff members effectively.
- Analyzed customer feedback to implement service improvements and increase satisfaction.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Safeway
09.2001 - 12.2005
- Maintained cleanliness and organization of checkout area to promote a positive environment.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed cash drawer, ensuring accuracy and accountability in daily reconciliations.
- Provided excellent customer service, resolving issues and enhancing shopping experiences.
Education
No Degree - Sociology/Theater
Los Angeles Southwest College
Los Angeles, CACNA Certificate -
Ridgecrest Health Care
Phoenix, AZ06-2004
GED -
East Beverly Hills High School
Beverly Hills, CA10-1996
Skills
- Office administration
- Facility management
- Customer service
- Work ethic and integrity
- Time management skills
- Appointment scheduling
- Office management
- Filing and data archiving
- 30-35 wpm typing speed
- Cash handling
- Cash register operation
- Customer relations
- Cash handling and management
- Professionalism and courtesy
- Data entry
- Microsoft Word
- Microsoft Excel
- Data processing
- Typing speed
- Team leadership
Timeline
Program Specialist/Intake Assessment Corrdinator
Shields For Families
06.2011 - 07.2019
Assistant Manager
Blockbuster Video
01.2006 - 08.2010
Cashier
Safeway
09.2001 - 12.2005
No Degree - Sociology/Theater
Los Angeles Southwest College
CNA Certificate -
Ridgecrest Health Care
GED -
East Beverly Hills High School
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