Jimmy Hernandez
Simi Valley
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
11
11
years of professional experience
Work History
Lifeline Agent
California Lifeline Program
Los Angeles
01.2023 - Current
- Connect with low-income individuals to clarify Lifeline program advantages
- Assisted clients in understanding program eligibility and application process.
- Processed applications and maintained accurate client records in the database.
- Collaborated with team members to improve service delivery and client support.
- Trained new agents on policies, procedures, and effective communication techniques.
- Provided customer service to clients through phone and email communication.
Store Manager
GameStop
Simi Valley
02.2021 - 01.2023
- Established guest loyalty programs, driving significant improvements in customer retention.
- Developed and trained a high-performing team, enhancing overall service quality.
- Scheduled and recruited staff to effectively meet operational requirements.
- Set ambitious goals for personal and team performance, fostering a results-oriented environment.
Assistant Manager
Ross Dress For Less
Port Hueneme
10.2014 - 02.2021
- Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance
- Trained new employees on company policies and customer service standards.
- Coordinated team schedules and delegated tasks to optimize staff coverage.
- Conducted regular store audits to maintain compliance with safety regulations.
Education
Bachelors In Communication Studies -
California State University Northridge
Northridge06.2027
Associates Degree - Arts degree in Communication Studies
Moorpark College
Moorpark06.2018
Skills
- Problem-solving skills
- Time Management
- Leadership Experience
- Team management
- Customer service
- Conflict resolution
- Training and development
- Customer service and care
- Project management
Languages
Spanish
Professional
Timeline
Lifeline Agent
California Lifeline Program
01.2023 - Current
Store Manager
GameStop
02.2021 - 01.2023
Assistant Manager
Ross Dress For Less
10.2014 - 02.2021
Bachelors In Communication Studies -
California State University Northridge
Associates Degree - Arts degree in Communication Studies
Moorpark College