Jimmy Ghansiam
Mississauga,ON
Summary
Dynamic leader with over 7 years of experience in operations management. Skilled in team collaboration and process optimization, consistently achieving high standards in safety and customer satisfaction. Committed to developing effective training programs that empower team members.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
4refuel
2021.12 - Current
- Oversaw daily operations to ensure efficiency and adherence to safety protocols.
- Trained and mentored team members on operational best practices and safety standards.
- Implemented process improvements that reduced downtime and enhanced productivity.
- Coordinated logistics and scheduling for fuel delivery operations, optimizing resource allocation.
- Monitored inventory levels, ensuring timely restocking of supplies and equipment.
- Developed training materials to enhance onboarding processes for new hires.
- Collaborated with cross-functional teams to streamline communication and operational workflows.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Lead Hand
4refuel
2019.06 - Current
- Oversaw daily operations and workflow management for fuel delivery processes.
- Mentored and trained junior staff on safety protocols and operational efficiency.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Coordinated logistics to ensure timely fuel distribution across multiple locations.
CRP
4refuel
2018.07 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Delivery Supervisor
Sleep Country Canada
2014.08 - 2018.03
- Supervised service delivery operations, ensuring adherence to quality standards and customer satisfaction.
- Coordinated team schedules and workflows to optimize resource allocation and efficiency.
- Implemented process improvements that enhanced service delivery timelines and reduced operational costs.
- Trained and mentored staff on best practices for customer engagement and issue resolution.
Education
High School Diploma -
R.S. Mclaughlin CVI
570 Stevenson Rd N, OshawaSkills
- Staff supervision
- Safety oversight
- Employee development
- Root-cause analysis
- Risk management
Languages
English
Timeline
Operations Supervisor
4refuel
2021.12 - Current
Lead Hand
4refuel
2019.06 - Current
CRP
4refuel
2018.07 - Current
Service Delivery Supervisor
Sleep Country Canada
2014.08 - 2018.03
High School Diploma -
R.S. Mclaughlin CVI