Jimmy Gallant
Bilingual Customer Service Representative
North Bay,ON
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Representative
WS Audiology (Widex)
2020.09 - 2024.04
- Cross-trained and backed up customer service manager.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Demonstrated communication, prioritization and time management skills.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Collaborated with team members to ensure seamless communication and coordination across various departments.
- Helped train 2 new French representatives.
Bilingual Customer Service Representative
Unitron
2018.10 - 2020.07
- Met customer service objectives by providing superior customer service to French-speaking customers.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
Bilingual Customer Service Representative
Superior Propane
2013.07 - 2018.07
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bilingual Customer Service Representative
Arvato Digital Services
2011.11 - 2013.07
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
Our Lady of Lourdes Catholic High School
Guelph, Ontario 2006.09 - 2007.05
Skills
Quick learning and on-boarding
undefinedActivities
- Guitar/music production
- Computers/Networking
- Sports
- Hobbies and craft
References
References always available upon request.
Guitar/Music production
I enjoy learning new instruments and understand written music. I love to record, mix and master music.
Timeline
Bilingual Customer Service Representative
WS Audiology (Widex)
2020.09 - 2024.04
Bilingual Customer Service Representative
Unitron
2018.10 - 2020.07
Bilingual Customer Service Representative
Superior Propane
2013.07 - 2018.07
Bilingual Customer Service Representative
Arvato Digital Services
2011.11 - 2013.07
High School Diploma -
Our Lady of Lourdes Catholic High School
2006.09 - 2007.05
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