Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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JIMMY CRUZ

Hamilton,Canada

Overview

32
32
years of professional experience

Work History

Desktop Customer Support

Danso Rievax Consult
04.2023
  • Drove excellence in customer support (Windows, MS Office, Microsoft 365) resolved technical issues and troubleshooting
  • Monitored Client Tickets and Inquiry Flow - Ensured that all client inquiries were addressed in a timely and efficient manner
  • Set up employee accounts and workstations & maintained hardware troubleshooting, ensured that all employees had the necessary access and permissions to carry out their operation
  • PC client performance and monitoring - monitored and analyzed network traffic to identify any potential security threats and implemented measures to prevent them
  • Facilitate customer hardware provision and supply equipment as per vendor supply
  • File and manage customer IT hardware and service updates.

IT Support

Bowes IT Solution
03.2023
  • Fostered first rate hardware maintenance and troubleshooting and customer support (Windows, MS Office, Microsoft 365)
  • Set-up employee accounts and workstations
  • Installed and configured software, hardware, networks and streamlined effective PC client administration
  • Assist with PC issues, networks, printers, software and system configuration
  • Deploy system image to company and client standards
  • Perform routine network and PC installation, troubleshoot, maintain and resolve any related problems.

Technical Helpdesk Analyst

Panasonic Canada
06.2023 - 11.2023
  • Maintain, monitor, support and troubleshoot B2B Customer core Restaurant Point of Sale (POS) hardware along with software applications
  • Supported product not limited to; Restaurant menus (mobile, in store), POS hardware; pin pads, scanners and multiple kitchen monitor systems, headset and drive through equipment
  • Maintain customer and enquiry flow were addressed in a timely and efficient manner
  • Escalates Customer issues to the next level of support, Advanced product support, Field Service, Management, etc
  • As required
  • Participates in team resolution/root cause of non-routine issues or initiatives
  • Initiates Customer call back protocols as required
  • Provides value added Customer Service by translating highly technical specifications into clear non-technical requirements for easier understanding of non-technical end users
  • Provides documentation of all processes and training as needed.

Fulfillment Associate

Amazon
06.2022 - 05.2023
  • Responsible for inbound stow 3rd party sellers and Amazon products and efficiently store to Totes on a robotic pod for outbound fulfillment process
  • Demonstrated the ability in using handheld devices and computer systems to locate, scan, and process items in a timely and productive manner
  • Performs and work in various departments, such as receiving, stowing, and shipping
  • Additionally, trained and handle pallet jack safely to move loads around and transfer to stower
  • Demonstrated to manage productivity in meeting daily metric targets
  • Highly experienced with Amazon safety protocols and work efficiently while prioritizing a safe working environment
  • Exercise team-building to enhance working conditions and collaborate to achieve target results on time and maintain enthusiasm in a demanding environment.

CAD Technician

JENSEN HUGHES
05.2019 - 07.2020
  • Prepare and drafts Fire Safety plans
  • Coordinate with client for report and application approval
  • Develop schematic plans and layout per fire departments approval.

CAD Technician

QUEENS QUAY ARCHITECTS
01.2018 - 04.2019
  • Works for the redevelopment of Toronto Eaton Centre
  • Existing exterior windows and interior layout changes
  • Collaborate with window contractor to incorporate and merge with existing details and related documents
  • Review other consultants drawing documents for changes and development progress.

Architectural Draftsperson

MCGILL ARCHITECTURAL
03.2010 - 12.2017
  • Prepare shop drawing details as per product sizes and connections to subframe assembly
  • Review architectural, structural and mechanical drawings to product required
  • Coordinate with builders and consultants for changes and approval
  • Provide estimate and review documents per quotes and contract deliveries.

Architectural Technologist

BARRY BRYAN ASSOCIATES
04.2008 - 01.2010
  • Create plans and develop schematics layout and proposal per design architects
  • Provide construction document submittals including working drawings and building permits
  • Involve in design-build projects namely in tilt-up wall panel system for warehouse and recreational facility.

Architectural Technologist

NORR LTD. ARCHITECTS
06.2006 - 08.2006
  • Contract work for a residential and commercial tower project in Abu Dhabi UAE
  • Lead to facilitate production of preliminary drawings to final construction
  • Involve in the interior design fit-out of institutional building from preliminary to construction submittals.

Architectural Technologist

HOK CANADA ARCHITECTS
01.2006 - 05.2006
  • Work as part of design team concept submittals for a residential and commercial tower in Dubai UAE
  • Collaborate with architects and team leads in the development and presentation layout and design contract.

Architect

HOLFORDS ASSOCIATES
01.2000 - 11.2004
  • Develop and lead architectural production team in residential and commercial retail development
  • Prepare drawings to translate concepts to client presentations
  • Create construction drawing submittals for preliminary bidding and final constructions
  • Field visit in assisting project architects to facilitate drawings and construction as built
  • Widely involve in retail and residential development and automotive showrooms.

CAD Technician

WS ATKINS INSTERNATIONAL
01.1994 - 01.2000
  • Create and develop design proposals per architects’ schemes
  • Widely involve in retail commercial and residential condominiums
  • Develop and lead production team for deliveries of construction documents and to standards
  • Involve in office and showrooms development in production and working drawings.

CAD Technician

RADICON GULF CONSULT
01.1992 - 01.1994
  • Provide architects and engineers construction details and production drawing
  • Create submittals for municipality approval and construction documents
  • Involve mainly in office space and government institutional buildings.

Education

BACHELOR OF SCIENCE IN ARCHITECTURE -

Far Eastern University

Network Administrator Diploma -

triOS College Business, Technology, Healthcare
Hamilton, ON
12.2023

Skills

  • Network troubleshooting
  • Technical SUPPORT
  • HARDWARE MAINTENANCE
  • User support
  • Windows support
  • Software install & configuration
  • Wireless connectivity & internet Access
  • File management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Technical Helpdesk Analyst

Panasonic Canada
06.2023 - 11.2023

Desktop Customer Support

Danso Rievax Consult
04.2023

IT Support

Bowes IT Solution
03.2023

Fulfillment Associate

Amazon
06.2022 - 05.2023

CAD Technician

JENSEN HUGHES
05.2019 - 07.2020

CAD Technician

QUEENS QUAY ARCHITECTS
01.2018 - 04.2019

Architectural Draftsperson

MCGILL ARCHITECTURAL
03.2010 - 12.2017

Architectural Technologist

BARRY BRYAN ASSOCIATES
04.2008 - 01.2010

Architectural Technologist

NORR LTD. ARCHITECTS
06.2006 - 08.2006

Architectural Technologist

HOK CANADA ARCHITECTS
01.2006 - 05.2006

Architect

HOLFORDS ASSOCIATES
01.2000 - 11.2004

CAD Technician

WS ATKINS INSTERNATIONAL
01.1994 - 01.2000

CAD Technician

RADICON GULF CONSULT
01.1992 - 01.1994

BACHELOR OF SCIENCE IN ARCHITECTURE -

Far Eastern University

Network Administrator Diploma -

triOS College Business, Technology, Healthcare

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