Jimmy Acob
St. John's,NL
Summary
TO WORK WITH PEOPLE WHERE I CAN SHARE KNOWLEDGE AND INTEREST IN WORK IN THE LINE WITH EXPERIENCES AND EXPAND KNOWLEDGE THROUGH CONTINUES LEARNING FROM THE PEOPLE AROUND AND FROM THE COMPANY'S STANDARDS.
Overview
24
24
years of professional experience
Work History
Shift Manager- KFC
FMI Atlantic
2023.07 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Promoted positive work environment through open communication and constructive feedback.
REST. GENERAL MANAGER
FRIZ COMPANY (POTAT RESTAURANT/BAZOOKA KUWAIT)
2022.08 - 2023.07
- Manage daily operations of branch office to meet business goals
- Supervise and guide team of professionals to maximize revenue
- Develop safe and positive work environment for staffs
- Ensure customer satisfaction by delivering timely and quality services
- Develop strong working relationship with potential clients for new business opportunities within assigned area
- Analyze capital budget and expenses to find opportunities for cost-effectiveness and profitability
- Develop business plans for optimal use of resources and time
- Assist in interviewing, recruiting, and training staffs
- Develop marketing plans to achieve sales target and increase brand visibility within assigned area
- Perform market research to study consumer behavior, latest trends and competitor activity
- Organize regular meetings with management to discuss about business updates, issues and opportunities
- Train staffs on daily responsibilities, brand promotion and customer service activities
- Evaluate employee performance and develop individual development plans
- Evaluate existing business procedures and recommend improvements
- Address customer issues and queries in accurate and timely manner.
RESTAURANT MANAGER
BATEL BURGER Ardiya Branch. Batel Alkhair Company
2021.08 - 2022.08
- Ensure Operation is running smoothly (proper staffing)
- Ensure proper health and sanitation practices
- Monitors consistently, coaches and encourage all team to meet the company standards, to ensure they provide a highly customers service
- Keep Guest Happy (transaction Repeat)
- Responsible for products ordering and Inventory report
- Perform daily, weekly, monthly reports
- Provides ongoing training and development to all team and build morale & spirit by fostering a work environment.
CAFÉ MANAGER
SECOND CUP The Gate Mall Branch. D&H - (Dagher&Hinnawi) International Company
2015.08 - 2021.07
- Responsible for leading the entire team in the efficient and profitable operation, Responsible for managing day-today café operation ensure maintaining high standards and fostering a positive environment, also creates the tone and personality of the store by being an advocate of training, customer service, product knowledge, encouraging safe work practice, and a demonstrated commitment to our Guiding Principle and house rules
- Develop and execute sales and profit plan by doing daily team briefing
- Monitors consistently, coaches and encourage all team to meet the company standards, to ensure they provide a highly customers service
- Responsible for products ordering and Inventory report
- Perform daily, weekly, monthly reports
- Provides ongoing training and development to all team and build morale & spirit by fostering a work environment.
RESTAURANT MANAGER
SPICY PICKLE. AL SALEH - AL AJIRI COMPANY
2014.09 - 2015.08
- Accomplishment and analyze the monthly profit and loss (PnL) report also Doing all kind report in the restaurant ( Pay roll, Over time, sales and bank deposit ) Controlling all type of cost
- Handling And Catching staff implements company procedure
- (OPS
- Manual ) Creating weekly schedule and daily sales target
- ( Base Of Previous Sales ) Perform daily, weekly, monthly closing stock and accomplishment of daily, weekly, monthly waste and variances.( Count Manually ) To create an action plan to improved customer loyalty to result restaurant profit.( Daily Briefing all team Members ) Handling Customer complains, insure and implement customer satisfaction service
- To implement and catching and conduct initial training all staff & newly hired also submits recommendation pertaining to employment status.
RESTAURANT SHIFT SUPERVISOR/ NRO Team (New Restaurant Opening) Cross Trainers
SHAKE SHACK KUWAIT- M.H AL SHAYA COM.
2011.05 - 2014.09
- Handle ling shift ensure store run smoothly and motivate all team to achieve daily sales budget
- Supervise & participate in kitchen & dining area cleaning activities
- Train workers in food preparation and in service, sanitation & safety procedures
- Observe & evaluate workers & work procedures to ensure quality standards & service
- Handling Customer complains, insure and implement customer satisfaction service
- Assign duties, responsibilities & work stations to employees in accordance with work requirements
- Oversees & supervises daily operations of the restaurant
- Prioritizes, schedules, assigns, trains, reviews & evaluates assigned restaurant staff
- Resolves routine problems encountered in performance of work assignments
- Coordinate, organize, and conduct training for team members at an opening including Conducting classes, testing & validation.
ASSISTANT RESTAURANT GENERAL MANAGER
NATHANS FAMOUS.WAFER FOOD COM
2005.10 - 2011.05
- Accomplishment and analyze all type of cost inside the restaurant (P& L)
- Controlling all type of cost
- Handling And Catching staff implements company procedure
- (OPS
- Manual ) Creating weekly schedule and daily sales target
- ( Base Of Previous Sales ) Doing all kind report in the restaurant ( Pay roll, Over time, bank deposit ) To in charge to receive all type of product and enter on daily received inventory form
- ( Used The First In First Out/FIFO ) Perform daily, weekly, monthly closing stock and accomplishment of daily, weekly, monthly waste and variances.( Count Manually ) To create an action plan to improved customer loyalty to result restaurant profit
- ( Daily Briefing all team Members ) Handling Customer complains, insure and implement customer satisfaction service
- To implement and catching and conduct initial training all staff.
SHIFT MANAGER
BURGER KING (Doha Entertainment City) AL-HOMAIZI FOOD STUFF COM
1999.12 - 2005.09
- To assist the restaurant manager on managerial and operational in order to deliver the highest standard procedure, Quality, Service, Cleanliness in the Restaurant
- To in charge to receive all type of product and enter on daily received inventory form
- Perform daily, weekly, monthly closing stock and accomplishment of daily, weekly, monthly waste and variances
- To implement and catching and conduct initial training to all staff.
Education
Bachelor of Science - Agriculture
Isabela State University
LUNA ISABELA PHILIPPINESSECONDARY EDUCATION -
LUNA NATIONAL HIGH SCHOOL
LUNA ISABELA PHILIPPINES03.1991
ELEMENTARY EDUCATION -
LUNA ELEMENTARY SCHOOL
LUNA ISABELA PHILIPPINES03.1987
Skills
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- Internet Explorer
- Speaks Arabic, English, Tagalog
- Good in Oral and Written Communication
- Customer service oriented.
- Ability to motivate people
- Has responsible attitude
- Good 'people skills' for building relationships with colleagues at all levels.
- Has ability to plan and prioritize own work and other people.
- Decision-making ability
- Accuracy with record keeping.
- Calmness under pressure
Personal Information
- Age: 49
- Height: 5'6
- Weight: 145lbs
- Citizenship: Filipino
- Date of Birth: 06/17/74
- Marital Status: Married
- Permanent Resident
Languages
English
Professional Working
Timeline
Shift Manager- KFC
FMI Atlantic
2023.07 - Current
REST. GENERAL MANAGER
FRIZ COMPANY (POTAT RESTAURANT/BAZOOKA KUWAIT)
2022.08 - 2023.07
RESTAURANT MANAGER
BATEL BURGER Ardiya Branch. Batel Alkhair Company
2021.08 - 2022.08
CAFÉ MANAGER
SECOND CUP The Gate Mall Branch. D&H - (Dagher&Hinnawi) International Company
2015.08 - 2021.07
RESTAURANT MANAGER
SPICY PICKLE. AL SALEH - AL AJIRI COMPANY
2014.09 - 2015.08
RESTAURANT SHIFT SUPERVISOR/ NRO Team (New Restaurant Opening) Cross Trainers
SHAKE SHACK KUWAIT- M.H AL SHAYA COM.
2011.05 - 2014.09
ASSISTANT RESTAURANT GENERAL MANAGER
NATHANS FAMOUS.WAFER FOOD COM
2005.10 - 2011.05
SHIFT MANAGER
BURGER KING (Doha Entertainment City) AL-HOMAIZI FOOD STUFF COM
1999.12 - 2005.09
Bachelor of Science - Agriculture
Isabela State University
SECONDARY EDUCATION -
LUNA NATIONAL HIGH SCHOOL
ELEMENTARY EDUCATION -
LUNA ELEMENTARY SCHOOL
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