Jimmi Soni
Saskatoon,Canada
Summary
Experienced administrative professional with a proven track record in fast-paced customer service environments, seeking an Executive Assistant role. Demonstrated ability to handle complex administrative tasks, streamline operations, and provide comprehensive support to management. Skilled at managing sensitive information, resolving issues, and maintaining efficient office workflows. Proficient in MS Office Suite and Storis software.
Overview
14
14
years of professional experience
Work History
Regional Sales Support Specialist
The Dufresne Group - DFA
03.2022 - Current
- Provided comprehensive administrative and operational support to assigned store locations and regional management, ensuring efficient daily operations.
- Managed and maintained administrative components of store locations, including guest order management and compliance with Brand policies.
- Streamlined guest experience by providing professional and timely information on current and past orders, effectively resolving concerns, and escalating to the Guest Care Team when necessary.
- Handled the store administration email account, prioritizing and responding to inquiries promptly.
- Managed and reconciled guest credit/debit accounts in adherence to Brand policy, ensuring accuracy and compliance.
- Processed guest sales orders with speed and accuracy, contributing to efficient transaction flow.
- Monitored and managed store location's open order metrics, identifying and addressing potential issues to maintain service levels.
- Facilitated store logistics, including scheduling customer pick-ups and deliveries, to ensure seamless guest experience.
- Provided remote training and onboarding support to new team members, contributing to successful team integration.
- Managed office supply inventory and procurement within budget, ensuring continuous operational support.
Branch Manager
National Money Mart
02.2014 - 03.2022
- Provide and ensure quality Customer Service is consistently delivered to handle and resolve customer issues at store level.
- Adhere to and ensure proper Operational, Security and Loss Prevention policy/procedures are followed.
- Maintain, and reinforce all audit/compliance policy/procedure regarding cash handling, inventory, and security and service standards.
- Protect and manage company assets including the safety of employees.
- Recruit, train and develop sufficient staff to meet operating objective and schedule staff meet operational objectives.
- Provide continual supervision, employee feedback, and progressive disciple to staff.
- Provide timely and accurate performance appraisals to staff and ensure succession plans are in place.
- Ensure financial goals/targets are met for the store.
- Prepare, submit, and recommend annual operational plans for the store.
- Effectively manage the collections process, including research, follow-up, documentation, and adherence to collection laws.
- Maximize productivity and sales through marketing, customer, payroll management, and daily operational cost control.
- Effectively participated in locally sponsored community events.
Supervisor
A & W Restaurant
06.2011 - 10.2014
- Accountable for payroll checking, equipment inventory and survey reports.
- Investigated and resolved food/beverage quality and service complaints.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Awarded employee of the month twice.
Education
Graduate Certificate - Human Resource Management
Durham College
Oshawa, ON05.2011
Post Graduate Diploma - Banking and Insurance
M.S University
Vadodara, Gujarat03.2008
Bachelor of Commerce - Accounting and Finance
M.S University
Vadodara, Gujarat03.2007
Skills
- Executive support coordination
- Exceptional customer service
- Experienced with Storis software
- Organizational skills
- Complaint resolution
- Time management abilities
- Social media marketing
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Regional Sales Support Specialist
The Dufresne Group - DFA
03.2022 - Current
Branch Manager
National Money Mart
02.2014 - 03.2022
Supervisor
A & W Restaurant
06.2011 - 10.2014
Post Graduate Diploma - Banking and Insurance
M.S University
Bachelor of Commerce - Accounting and Finance
M.S University
Graduate Certificate - Human Resource Management
Durham College
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