Jimiben Patel
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
Oclege Control
04.2021 - 03.2022
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
Technical Support Representative
Patel Sales Agency
02.2020 - 03.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Post Graduate - Embedded System Development
Conestoga College
Cambridge, ON08.2023
Bachelor of Engineering: -
Gujarat Technological University
Patan, Gujarat , India07.2021
Skills
- Configuration Management
- System enhancement
- System Configuration
- Application support
- Programming Languages: C, Python
- Interpersonal Skills: Communication, Teamwork, Problem Solving, Critical Thinking
- Remote Support Capabilities
Timeline
IT Support Specialist
Oclege Control
04.2021 - 03.2022
Technical Support Representative
Patel Sales Agency
02.2020 - 03.2021
Post Graduate - Embedded System Development
Conestoga College
Bachelor of Engineering: -
Gujarat Technological University
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