Jimi Charbonneau
Winnipeg,Canada
Summary
Dynamic and results-driven operations leader with over 20 years of progressive experience in aviation security, compliance, and operational leadership within highly regulated environments. Proven expertise in directing large-scale operations, leading high-performing teams, and enhancing organizational effectiveness through strategic planning, regulatory adherence, and innovative problem-solving. Adept at stakeholder engagement, data-driven decision-making, and managing budgets to optimize resources while achieving key performance objectives. Recognized for a collaborative leadership style, operational excellence, and a commitment to fostering accountability and continuous improvement.
Overview
23
23
years of professional experience
Work History
Director of Operations
Paladin Airport Security Services
01.2024 - Current
- Led airport security operations, ensuring compliance with aviation regulations and contractual mandates while prioritizing safety and efficiency
- Developed and executed strategic operational plans aligned with corporate goals, enhancing service delivery and regulatory adherence
- Directed a diverse team of managers, supervisors, and frontline staff, promoting a culture of accountability and continuous improvement
- Conducted audits, inspections, and performance reviews to maintain high operational standards and regulatory compliance
- Cultivated relationships with stakeholders, including airport authorities and airline partners, to address challenges and drive collaborative solutions
- Oversaw budgets, resource allocation, and emergency response planning, identifying cost-saving opportunities without compromising quality
- Championed technological advancements to enhance security measures and streamline processes
- Key Achievements: Introduced strategic initiatives that improved operational KPIs and team performance
- Recognized for effective leadership during organizational restructuring
Team Leader, Screening Performance
Canadian Air Transport Security Authority (CATSA)
01.2019 - 01.2024
- Directed a team of Performance Officers in monitoring and enhancing compliance in aviation security operations
- Utilized operational performance data to implement actionable insights and drive continuous improvement
- Conducted compliance audits and performance evaluations to ensure adherence to Transport Canada standards
- Facilitated training and optimized shift scheduling for consistent productivity and service quality
- Partnered with stakeholders to align objectives and resolve challenges collaboratively
- Key Achievements: Improved compliance rates and operational efficiency through data-driven strategies
- Contributed to policy development, streamlining processes and enhancing regulatory adherence
Performance Officer
Canadian Air Transport Security Authority (CATSA)
01.2009 - 01.2019
- Supervised pre-board and hold baggage screening operations for compliance with CATSA SOPs and service contracts
- Conducted performance tests and identified trends to enhance operational capacity and throughput efficiency
- Collaborated with law enforcement during incident responses, ensuring timely resolution and effective follow-ups
- Delivered actionable recommendations to improve service delivery and compliance outcomes
- Key Achievements: Increased throughput efficiency and compliance metrics through proactive analysis and process improvements
- Received commendations for consistently delivering high-quality oversight
Operations Manager
AeroGuard Inc.
01.2002 - 01.2009
- Managed airport security teams, overseeing training, coaching, and supervision to ensure operational success
- Created and implemented shift schedules aligned with regulatory and operational requirements
- Liaised with stakeholders to address incidents and execute strategic operational solutions
- Monitored team performance, driving continuous improvement and operational efficiency
- Key Achievements: Boosted team engagement and performance through leadership initiatives and resource optimization
Education
Leadership Development Certificate -
University of Winnipeg
01.2018
High School -
Maples Collegiate
01.1999
Skills
- Strategic Leadership & Team Management
- Compliance & Regulatory Adherence
- Operational efficiency & Oversight
- Stakeholder Engagement & Communication
- Strategic planning and execution
- Crisis Management & Emergency Planning
- Policy Development & Process Optimization
- Performance Monitoring & Reporting
- Innovation & Technology Integration
- MS Office Suite (Word, Excel, PowerPoint)
- Data Analysis Tools & Reporting Software
- Compliance Audit & Inspection Platforms
Timeline
Director of Operations
Paladin Airport Security Services
01.2024 - Current
Team Leader, Screening Performance
Canadian Air Transport Security Authority (CATSA)
01.2019 - 01.2024
Performance Officer
Canadian Air Transport Security Authority (CATSA)
01.2009 - 01.2019
Operations Manager
AeroGuard Inc.
01.2002 - 01.2009
High School -
Maples Collegiate
Leadership Development Certificate -
University of Winnipeg
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