Jimena BELTRAN
4673 Boulevard Saint Laurent
Summary
Knowledgeable and dedicated customer service professional with extensive experience in bakery, fitness and photography industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Computer Center Support Volunteer
Atwater Library
11.2023 - Current
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness.
- Provided exceptional customer service.
- Adhere to the library's privacy policy
- Managed administrative tasks
- Used strong interpersonal communication skills to convey information to others.
- Guided individuals to tools and resources
- Tutored at various competency levels to help people with software skills.
Administrative assistant
Le Petite Madame Pâtisserie
02.2023 - 10.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed e-commerce
- Organized schedules, calendars and appointments
- Managed Microsoft Office programs
- Kept clean and safe environment
- Improve local sales.
Receptionist
Power Gym Mexico.
06.2022 - 02.2023
- Provided exceptional customer service
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Kept a clean and safe environment for gym members and staff.
- Resolved customer problems and complaints.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Sales manager
Grisel Bakery
08.2021 - 05.2022
- Promoted e-commerce
- Retain long-term clients and expand the clients base through sales, onboarding new clients
- Excellent customer service
- Ensure product quality.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Photography
Computer and photography Studio
01.2021 - 04.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Streamlined production workflow by maintaining an organized and efficient work environment.
- Collaborated closely with photographers to ensure desired results were achieved during the editing and printing process.
Education
Industrial And Quality Control Technician - Laboratory Techniques: Specialization in Chemistry Or Biotechnology
Universidad Autónoma Del Estado De Morelos.
Mexico08.2021
CLINICAL MICROBIOLOGY DIPLOMA - Biological Sciences
Universidad Autonoma Del Estado De Morelos. UAEM
Mexico06.2021
Chemistry
INDUSTRIAL CHEMISTRY
Skills
- Multi-tasking
- Discipline
- Empathy
- Team work
- Positive attitude
- Solidarity
- Respectful
- Responsible
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Recordkeeping
- Multicultural Sensitivity
- Computer Skills
- Sales expertise
- Clinical chemistry
- Quality control monitoring
- Safety Protocols
Languages
English
Full Professional
French
Limited Working
Spanish
Native or Bilingual
VOLUNTEER
L' INTERNATIONAL GYMNIX 2024 - ALIMENTATION SECTION
ATWATER LIBRARY- COMPUTER CENTER SUPPORT
Timeline
Computer Center Support Volunteer
Atwater Library
11.2023 - Current
Administrative assistant
Le Petite Madame Pâtisserie
02.2023 - 10.2023
Receptionist
Power Gym Mexico.
06.2022 - 02.2023
Sales manager
Grisel Bakery
08.2021 - 05.2022
Photography
Computer and photography Studio
01.2021 - 04.2021
Industrial And Quality Control Technician - Laboratory Techniques: Specialization in Chemistry Or Biotechnology
Universidad Autónoma Del Estado De Morelos.
CLINICAL MICROBIOLOGY DIPLOMA - Biological Sciences
Universidad Autonoma Del Estado De Morelos. UAEM
Chemistry
INDUSTRIAL CHEMISTRY
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