Accomplished and results-driven Account Management with years of sales and client service experience.
Proven track record of developing and managing teams, building client relationships, and driving revenue.
Effective cross agency communicator and relationship builder. Process oriented, skilled at strategic planning, managing the successful execution of multiple simultaneous projects and ensuring on-time and on-budget delivery.
Managed accounts for a top-tier agency specializing in auto show, trade shows and live events in the automotive experiential marketing arena
Managed corporate and regional client relationships for clients including Toyota, Scion, Honda, Acura, Nissan, Mazda, Volkswagen & Porsche
Collaborated to understand client KPIs and objectives
Maintained knowledge of fabrication and permitting processes
Delivered strategic staffing for 80+ auto shows and 300+ automotive events annually
Contracted, trained, and managed teams of up to 125 automotive Product Specialists
Negotiated contracts & terms with clients and talent
Mentored account team providing guidance, training, and support to optimize performance
Tracked and reported performance metrics, demonstrating the effectiveness of program initiatives
Prepared and presented formal bids and proposals
Managed annual program budgets of $9M+
Identified new business opportunities, and participated in RFP/RFQ activities
Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout an account's lifecycle
Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving
Strategic planning to ensure differentiation between accounts
AUTOMOTIVE PRODUCT SPECIALIST & TEAM LEAD
PRODUCTIONS PLUS - THE TALENT SHOP
01.2004 - 01.2011
Represented American Honda Motors as the Product Specialist team lead at auto shows, product launches, and marketing events
Responsible for increasing brand awareness by educating consumers and dealer personnel on in-depth vehicle features, functions, technologies, and specifications
Performed product presentations to both small and large-scale audiences
Managed teams of Product Specialists providing continuous training and mentorship to ensure all goals were met
Provided detailed reporting to clients, including lead generation analytics, consumer engagement metrics, and operations and logistics status
Communicated with partner agencies and exhibit houses for display/vehicle issues, and acted as liaison between event suppliers, consumers, dealer personnel, agency, and client
Stayed updated on the latest automotive industry trends, technologies, and competitors' products.
OPERATIONS MANAGER / SUPERVISOR
DETROIT ATHLETIC CLUB
01.2003 - 01.2005
Oversaw daily operations of guest services for the historic private social and athletic club ensuring the traditional standard of excellence was upheld in guest experience and operational efficiency
Trained, evaluated, and provided daily management for a team of staff ensuring employees delivered consistency in meeting and exceeding expectations and standard operating procedures (SOPs)
Prepared schedules and managed onsite logistics to ensure optimal staffing according to anticipated business volumes
Managed department budgets ensuring strategic operational efficiency
Addressed guest inquiries, concerns, and complaints promptly and professionally.
CO-FOUNDER / OWNER, PROJECT MANAGER, CONTRACTOR
VOGEL CONSTRUCTION
01.2001 - 01.2005
Owned and operated a family-run construction company focusing on residential remodels and additions
Led all aspects of construction projects, including new business procurement, estimates, contract negotiations, project planning and supervision, team leadership, supplier relationships, and budget/resource management
Collaborated with architects, engineers, suppliers, and subcontractors to ensure project feasibility and compliance
Supervised construction sites to monitor progress, quality, and safety
Lead and motivated construction teams, delegating tasks and responsibilities
Managed project budgets, optimizing resource allocation and controlling costs to maximize profitability
Communicated project status, updates, and issues with clients, architects, engineers, and contractors ensuring transparency and issues resolution.
OPERATIONS MANAGER / SUPERVISOR
MGM GRAND
01.1999 - 01.2003
Designed and developed the guest services valet program for the newly-built MGM Grand
Developed and maintained department objectives, policies, procedures
Managed budgets and loss prevention
Hired, trained, and managed a team of staff providing guidance and mentoring to ensure an exceptional guest experience
Prepared schedules and managed all onsite logistics to ensure all areas were properly staffed according to expected business volumes, city requirements and within expected budget
Proposed capital expenditures for transportation vehicles and services that would enhance efficiency, service, and/or reduce operating costs.
Education
Associates of Applied Science - Automotive / Industrial Design
BAKER COLLEGE
Industrial and Product Design
CENTRAL MICHIGAN UNIVERSITY
Skills
Review of contracts
Time Management
Problem-solving abilities
Automotive Industry Expertise
Advanced Technical Proficiency in Automotive Mechanics