Jim SIMPSON
Osgoode,ON
Summary
Experience beyond my years, Accident Free and drive according to conditions. Learned that being the quickest is not always best, safety first and obey the law.
Overview
48
48
years of professional experience
Work History
Lot Supervisor
Surgenor Truck Centre
10.2020 - Current
- Improved lot organization by efficiently allocating spaces and directing vehicle placement.
- Enhanced customer satisfaction through prompt assistance, clear communication, and professional demeanor.
- Streamlined the check-in and check-out process for vehicles, reducing wait times for customers.
- Collaborated with sales and service teams to ensure smooth operations and increased overall efficiency.
- Managed inventory control, ensuring accurate records of all vehicles on the lot at any given time.
- Maintained a safe work environment by enforcing safety protocols and addressing potential hazards promptly.
- Communicated with management daily about lot conditions, vehicle statuses, and any relevant issues or concerns.
- Acted as a liaison between customers and staff members during busy periods or when conflicts arose, promoting resolution in a timely manner.
- Provided exceptional service through excellent attention to detail in executing tasks related to vehicle readiness for delivery or test drives.
- Coordinated with detailers to ensure vehicles were cleaned and prepared for customer pick-up or showroom display.
- Maintained a professional appearance and demeanor at all times, serving as a positive representation of the company to customers and visitors.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
Driver
Contract Work For Leeds Transit
06.2010 - 08.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Co-Owner/Operator Truck Driver
Self-employeed
04.2003 - 11.2009
- Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
- Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
Assistant Sales Manager
Find-A-Car
05.1993 - 03.2003
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Managed territory assignments for optimal coverage and maximized potential for reaching target customers.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
Bus Driver/Driver
Department Of Energy Mines And Resources
06.1976 - 02.1992
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Education
High School Diploma -
Almonte District High School
Almonte, ON06.1974
Skills
- Vehicle Inspection
- Policy Enforcement
- Incident Reporting
- Employee Scheduling
- Equipment Maintenance
- Time Management
- Customer Service
- Problem Solving
- Record Keeping
- Vehicle Maintenance
Languages
English
Professional Working
musician
I have lead or been part of a band since the age of 16, my happy place is on stage.
Timeline
Lot Supervisor
Surgenor Truck Centre
10.2020 - Current
Driver
Contract Work For Leeds Transit
06.2010 - 08.2020
Co-Owner/Operator Truck Driver
Self-employeed
04.2003 - 11.2009
Assistant Sales Manager
Find-A-Car
05.1993 - 03.2003
Bus Driver/Driver
Department Of Energy Mines And Resources
06.1976 - 02.1992
High School Diploma -
Almonte District High School
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