Jim Rutledge
Goderich,Ontario
Summary
Adept at maintaining vehicle safety and enhancing customer satisfaction, I leveraged my truck maintenance knowledge and exceptional customer relations skills at Tughan Express Inc. to contribute to an accident-free record. Skilled in hazardous materials handling and decision-making under pressure, I ensured timely deliveries across diverse routes, significantly boosting efficiency and client trust.
Overview
25
25
years of professional experience
Work History
Heavy Truck Driver
Tughan Express Inc.
Kitchener - Ontario
10.1989 - 05.2003
- Maintained vehicle safety by conducting thorough pre-and post-trip inspections, identifying necessary repairs, and addressing maintenance needs.
- Navigated challenging roadways and adapted quickly to detours or route changes, ensuring no delays in meeting deadlines.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Delivered goods to customers both locally and long distance.
- Increased customer satisfaction with punctual deliveries and professional communication during pick-ups and dropoffs.
- Contributed to company''s accident-free record by strictly adhering to safety protocols while operating heavy trucks in various weather conditions.
- Demonstrated flexibility in adjusting working hours according to business demands while still complying with federal regulations regarding rest periods for drivers.
- Maintained open lines of communication with supervisors about any issues related to truck performance or potential hazards on the road.
- Assisted with loading/unloading processes as needed to guarantee proper handling of cargo and expedite delivery times.
- Promoted a positive company image by maintaining a clean and organized truck interior and exterior at all times.
- Communicated regularly with dispatcher to provide updates on delivery times.
- Transported freight via [Type] trucks between [Number] cities on weekly cycle.
Owner / Operator
Wildnerness Lodge
Elliot Lake, ON
10.1985 - 03.1988
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Bus Operator
Edmonton Transit
Edmonton, AB
01.1978 - 05.1985
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Worked different route every day based on changing passenger locations and destinations.
Education
High School Diploma -
Eastwood Collegiate Institute
Kitchener, ONSkills
- Truck maintenance knowledge
- Safe Driving Practices
- Hazardous Materials Handling
- Decision-Making Under Pressure
- Permit and license compliance
- Defensive Driving Abilities
- Freight documentation accuracy
- Commercial driving
- Valid [Type] driver's license with [Type] endorsement
- Safe Driving
- Customer Relations
- Forklift Operation
- Critical Thinking
Author
- In 2005 I began to research the 205 men from Huron County, Ontario who paid the supreme sacrfice during the war years of WWII.
- This book titled the Men of Huron - A Book of Honour and Remembrance was published in 2009.
- To date we have had 5 printings.
- We have visited the majority of the grave sites of our fallen and laid flags at their grave sites.
- We are presently researching the second book titles the Heroes of Huron - A Book of Honour and Remembrance and have been working on this project with by assistant since 2010.
- To date we have 527 men and women from Huron County who paid the supreme sacrifice during the war years of World War I.
- In 2014, I went to the Canadian Government to speak with Veterans Affairs, Foreign Affair and my MP to see if was possible to bring Princess Margriet of the Netherland to Goderich as there is a very strong Dutch-Canadian bond in Huron County.
- In 2015, I went to the Hague in the Netherlands to speak with the folks in the Dutch Government and spoke to them about inviting Princess Margriet to Canada. I was received very favourably.
- From April 2015 until March 2017 I worked with both the Canadian Government and the Government of the Netherlands and in May of 2017 Princess Margriet did in fact visit Goderich where she unveiled a plaque. She was also entertained by the band of the Royal Regiment of Canada.
Timeline
Heavy Truck Driver
Tughan Express Inc.
10.1989 - 05.2003
Owner / Operator
Wildnerness Lodge
10.1985 - 03.1988
Bus Operator
Edmonton Transit
01.1978 - 05.1985
High School Diploma -
Eastwood Collegiate Institute