James Merkel

• Maintained clean driving record and obeyed traffic laws and regulations
• Provided excellent customer service throughout delivery process
• Developed strong relationships with customers by providing courteous service
• Demonstrated knowledge of local roads, traffic laws and regulations
• Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
• Consistently met deadlines while ensuring safe driving practices were followed at all times
• Adapted quickly to changing road conditions and weather patterns during routes
• Ensured cargo was secured properly before beginning each route
• Reported any incidents or accidents to the appropriate authorities immediately
• Maintained logs of vehicle mileage and gas purchases

• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

• Excelled in multitasking to manage a high call volume with professionalism and efficiency
• Proficiently used computer systems for data entry, tracking, and managing of driver information
• Responded quickly to emergency situations involving drivers or vehicles
• Efficiently handled all incoming calls from customers inquiring about services or shipment status
• Assigned loads to drivers based on designated routes and driver location
• Maintained accurate records of dispatches, pickups, and deliveries
• Monitored GPS systems for real-time tracking of vehicles during transit
• Managed data entry and documentation for deliveries
• Monitored routes and locations to verify timely services and accurate information
• Assisted in training new staff members on dispatcher duties and responsibilities
• Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions
• Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
• Provided guidance on appropriate actions when unexpected delays occurred during transit
• Reported driver performance issues or concerns to appropriate management for resolution
• Evaluated driver performance and provided feedback
• Trained new drivers on dispatch policies and procedures
• Adhered to safety regulations while coordinating transportation services for hazardous materials
• Communicated clearly and concisely to reduce errors and provide complete dispatch data

• Excelled in multitasking to manage a high call volume with professionalism and efficiency
• Proficiently used computer systems for data entry, tracking, and managing of driver information
• Responded quickly to emergency situations involving drivers or vehicles
• Efficiently handled all incoming calls from customers inquiring about services or shipment status
• Assigned loads to drivers based on designated routes and driver location
• Maintained accurate records of dispatches, pickups, and deliveries
• Successfully managed the scheduling of drivers' routes based on customer orders
• Managed data entry and documentation for deliveries
• Prepared, updated and dispensed daily route schedule
• Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions
• Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
• Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors
• Employed sound judgment when making decisions related to dispatch operations
• Reported driver performance issues or concerns to appropriate management for resolution
• Assessed customer complaints and resolved product condition or delivery time issues
• Adhered to safety regulations while coordinating transportation services for hazardous materials
• Maintained files of work and services performed

Drive a Provost 48 passenger Motor Coach on tours in Canada and the U.S. Also did charters for sports teams.

• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.