Jim Manning
San Ramon
Summary
Results-driven retail and e-commerce leader with over 20 years of progressive experience at Whole Foods Market. Proven expertise in delivering outstanding customer service, managing labor budgets, and leading high-performing teams across multiple departments. Skilled in scheduling, performance coaching, and cross-department collaboration to balance in-store operations and online order fulfillment. Adept at building strong customer relationships, mentoring staff, and driving process improvements that enhance efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Customer Service & E-Commerce Team Leader
Whole Foods Market
06.2024 - Current
- Deliver outstanding customer service while holding all Team Members accountable for excellence in guest interactions.
- Balance in-store service and online order fulfillment by monitoring customer flow and delegating tasks.
- Ensure schedule integrity to align labor budgets with customer demand.
- Build collaborative relationships with store leadership, departmental leaders, and Amazon delivery partners.
- Lead hiring, separation, training, and performance evaluations in partnership with Store Leadership.
- Drive a positive culture of teamwork, respect, and accountability.
E-Commerce Team Leader
Whole Foods Market
04.2022 - 06.2024
- Oversaw online order fulfillment operations, ensuring efficiency and accuracy.
- Coached and developed associates to strengthen performance and reduce turnover.
- Maintained compliance with safety, sanitation, and regulatory standards.
- Identified process improvement opportunities to streamline productivity.
Associate E-Commerce Team Leader
Whole Foods Market
04.2021 - 04.2022
- Supported team leadership in managing online order fulfillment.
- Trained and mentored new team members, ensuring adherence to company policies.
- Assisted in scheduling, task delegation, and maintaining high customer satisfaction scores.
Meat Department Associate Team Leader
Whole Foods Market
05.2015 - 04.2021
- Directed meat department operations, including merchandising, staff scheduling, and product quality.
- Coached staff to improve productivity and compliance with health standards.
- Enhanced department efficiency through cross-training and workflow improvements.
Meat Cutter / Supervisor
Whole Foods Market
01.2011 - 01.2015
- Supervised daily meat department operations, balancing inventory, production, and sales goals.
- Trained new team members on cutting standards, safety, and customer service.
Meat Cutter / Supervisor
Whole Foods Market
01.2010 - 01.2011
- Managed department tasks while providing outstanding customer service.
- Supported leadership in hiring and staff development.
Associate Meat Team Leader
Whole Foods Market
01.2007 - 01.2010
- Assisted in leading department operations, training staff, and maintaining compliance.
Service Clerk / Meat Cutter
Whole Foods Market
01.2000 - 01.2006
- Provided high-quality customer service while preparing and maintaining meat products.
Education
Bachelor of Science - Business
University of Phoenix
07.2013
Skills
- Customer Experience Leadership
- Staff Training, Mentoring & Development
- E-Commerce & Online Order Fulfillment
- Labor Scheduling & Budget Management
- Performance Analysis & Process Improvement
- Safety, Compliance & Regulatory Standards
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Data entry, reporting, and interpretation
- Teamwork and collaboration
- Problem-solving
Timeline
Customer Service & E-Commerce Team Leader
Whole Foods Market
06.2024 - Current
E-Commerce Team Leader
Whole Foods Market
04.2022 - 06.2024
Associate E-Commerce Team Leader
Whole Foods Market
04.2021 - 04.2022
Meat Department Associate Team Leader
Whole Foods Market
05.2015 - 04.2021
Meat Cutter / Supervisor
Whole Foods Market
01.2011 - 01.2015
Meat Cutter / Supervisor
Whole Foods Market
01.2010 - 01.2011
Associate Meat Team Leader
Whole Foods Market
01.2007 - 01.2010
Service Clerk / Meat Cutter
Whole Foods Market
01.2000 - 01.2006
Bachelor of Science - Business
University of Phoenix