Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jim Joshua

Hamilton,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
03.2021 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Promoted available products and services to customers during service, account management and order calls.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Copywriter

Express writer
Toronto, ON
11.2022 - 11.2023
  • Edited existing copy to improve readability while preserving the intended message.
  • Brainstormed new approaches to increase engagement with target audiences.
  • Managed multiple projects simultaneously under tight deadlines.
  • Reviewed and edited copy to ensure accuracy, clarity, consistency, and alignment with brand standards.
  • Maintained detailed records of project progress including deadlines met and tasks completed.
  • Collaborated with creative teams to brainstorm new promotions, products and marketing strategies.
  • Developed advertising plans for timely and successful market entry.

Marketing Specialist

Telcom
Winnipeg, MB
03.2022 - 07.2023
  • Organized promotional events to increase brand awareness and customer engagement.
  • Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
  • Analyzed consumer behavior and market trends to create effective marketing campaigns.
  • Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
  • Collaborated with sales teams to develop lead generation strategies across multiple channels.
  • Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
  • Conducted research and analyzed trends to identify new marketing opportunities and audiences.
  • Determined best methods to meet research objectives and produce useful data.
  • Kept marketing team informed of latest analytics and metrics through regular reporting.

Education

Associate of Applied Science -

Anderson Collegiate Vocational Institute
Whitby, ON
07-2020

Marketing Management - Customer Relationship Marketing

University of Winnipeg Collegiate
Winnipeg, MB
06-2015

Skills

  • Data Entry
  • Data Collection
  • Customer Service
  • Client Relations
  • Order Processing
  • Problem-Solving Abilities
  • Typing Proficiency
  • Computer Proficiency
  • Call Center Operations
  • Product Sales
  • Product Promotion
  • Order Fulfillment

Timeline

Copywriter

Express writer
11.2022 - 11.2023

Marketing Specialist

Telcom
03.2022 - 07.2023

Customer Service Representative

Concentrix
03.2021 - 02.2024

Associate of Applied Science -

Anderson Collegiate Vocational Institute

Marketing Management - Customer Relationship Marketing

University of Winnipeg Collegiate

Similar Profiles

CREATE PROFILE
Jim Joshua