Jim Derricott
Surrey,BC
Summary
Proactive and adaptable professional with a strong work ethic and exceptional communication skills. Demonstrates a quick learning ability, contributing effectively to team dynamics and supporting organizational objectives. Committed to delivering results in fast-paced environments while fostering collaboration among team members.
Overview
31
31
years of professional experience
Work History
Network Operations Manager
TELUS Communications
Vancouver, British Columbia
10.1994 - 10.2025
- Implemented network operations policies and procedures.
- Ensured compliance with industry standards such as HIPAA, PCI DSS, SOX.
- Coordinated with vendors and company personnel to facilitate purchases.
- Assisted with troubleshooting complex technical issues related to the company's networks or systems.
- Promoted continuous improvement for IT governance processes.
- Consulted users to determine areas in need of improvement.
- Managed 30+ Tier 2 WAN technicians daily, monthly and yearly performance .
- Managed team of engineers responsible for day-to-day network operations tasks.
- Provided technical support for internal users experiencing difficulties with their networks or systems.
- Managed network operations policies and procedures.
- Coordinated efforts between multiple teams working on projects related to the company's networks.
- Coordinated effective resolutions to issues, and escalated problems with knowledgeable support and quality service.
- Implemented and provided technical support for voice services and work delivery systems.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Collaborated with other departments to develop comprehensive plans for implementing new technologies or upgrades to existing systems.
- Conferred with network users about solutions to existing system problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Certificate - Journalism Certificate
Kwantlen Polytechnic University
Richmond, BC05-1989
Some College (No Degree) - English Literature
Simon Fraser University
Burnaby, BCSkills
- IT governance
- Service level agreements
- Customer support
- Problem resolution
- Incident management
- Reporting and documentation
Affiliations
- Creative Writer
- Semi-pro musician
- Luthier/Instrument Maintenance
- Snowboarder
- Gardener
Accomplishments
- Customer Service Excellence Award winner (2014, 2016, 2018)
- President of the non-profit Kitsilano Footbag Association (1994-2012)
- Footbag Hall of Fame member inducted in 2020
References
References available upon request.
Timeline
Network Operations Manager
TELUS Communications
10.1994 - 10.2025
Certificate - Journalism Certificate
Kwantlen Polytechnic University
Some College (No Degree) - English Literature
Simon Fraser University
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