Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jim Chambers

Prince George,BC

Summary

Dynamic leader with a proven track record at BigSteelBox, adept in customer service management and inventory oversight. Excelled in fostering team unity and enhancing operational efficiency, leading to increased customer satisfaction and reduced shrinkage. Skilled in strategic planning and relationship building, consistently achieving goals through effective staff training and mentoring.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Store Manager

BigSteelBox
06.2022 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Placement Technician

BigSteelBox
06.2016 - 05.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Bulk Driver

Tri-Can Well Service
01.2010 - 05.2016
  • Reduced overall costs with diligent monitoring of vehicle performance to identify potential issues early on.
  • Participated in ongoing professional development opportunities to stay informed of industry changes and maintain relevant skills.
  • Promoted a culture of safety within the organization by proactively identifying areas for improvement and implementing appropriate measures.
  • Increased load capacity utilization through careful planning of cargo placement within trailers for optimal weight distribution.
  • Maintained vehicle safety through regular inspections and timely repairs, reducing breakdowns and ensuring reliability.
  • Collaborated with warehouse staff for efficient loading and unloading of bulk materials, minimizing wait times at distribution centers.
  • Skilled in operation of automatic and standard transmission vehicles.
  • Clearly and effectively communicated with other drivers and dispatch via radio.
  • Dealt positively with first responders and emergency personnel during road emergencies.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Fostered positive working relationships with regular customers.

Long Haul Truck Driver

VM Transport
07.2007 - 11.2009
  • Exhibited adaptability when faced with unexpected challenges such as inclement weather or traffic disruptions while maintaining a steadfast commitment to delivering shipments on schedule.
  • Maintained a clean driving record, adhering to all federal and state transportation regulations for safe long haul operations.
  • Contributed to an organized work environment by keeping truck cab clean, conducting regular maintenance checks, and reporting any necessary repairs promptly.
  • Minimized risk of cargo damage or loss by securing loads properly and adhering to all weight and size restrictions.
  • Improved on-time delivery rates by efficiently planning and executing long haul truck routes.
  • Promoted a culture of safety within the organization by consistently following company guidelines and industry best practices for long haul truck driving operations.
  • Collaborated with dispatchers to optimize route planning for improved time management and resource allocation.
  • Increased overall trip efficiency by proactively identifying potential roadblocks or obstacles and adjusting plans accordingly.
  • Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
  • Coordinated with shippers and receivers to ensure smooth transitions between pick-up and delivery points, reducing wait times and improving overall efficiency.
  • Reduced fuel consumption with strategic routing, careful monitoring of vehicle performance, and regular preventative maintenance.
  • Provided thorough pre-trip inspections to identify any potential issues that may affect vehicle performance or safety during long distance travel.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.

Parts Counter Person

Mayor Equipment Case Dealership
05.2005 - 05.2007
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Processed customer orders accurately and efficiently, contributing to repeat business.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
  • Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
  • Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
  • Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
  • Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Compiled comprehensive orders for commercial accounts, ensuring accuracy while maximizing revenue potential for the business.
  • Managed inventory effectively, ensuring availability of high-demand items for customers.
  • Contributed ideas during team meetings aimed at improving store operations and increasing profitability.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.

Packaging Operator

McCain Foods
07.2002 - 04.2005
  • Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
  • Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
  • Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
  • Utilized lean manufacturing principles in daily tasks, contributing to a reduction in operational waste without sacrificing product quality.
  • Completed processing activities to conform with laws, safety standards, and product hygiene standards.
  • Reduced waste and improved sustainability through diligent monitoring of packaging materials usage.
  • Performed routine maintenance on packaging equipment, extending its lifespan and reducing costly repairs over time.
  • Adhered to food safety regulations when handling perishable items, preventing contamination risks during the packaging process.
  • Supported a positive work atmosphere by promoting teamwork among colleagues and fostering an environment conducive to learning new skills.
  • Troubleshot and resolved packaging equipment issues, minimizing downtime and maintaining productivity levels.
  • Conducted regular quality checks to ensure compliance with industry standards and company guidelines for packaged products.
  • Used pallet jacks to safely move Number pounds of product and materials.
  • Operated tape machines, scales and label printers to package items correctly.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.

Green Chain

CompWood
05.1996 - 04.2002

Stack lumber per grade and length. Feed planer. Lay lumber by color code to make beams. Strap and tarp lumber. Use forklift to stack lifts of lumber.

Education

Grade 12 Deploma -

Sangudo Jr/sr High
Sangudo, AB
1993

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • Goals and performance
  • Team building and leadership
  • Supply ordering
  • Policies and procedures
  • Staff supervision
  • Staff management
  • Employee scheduling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Team development
  • Customer response
  • Loss prevention
  • Inventory oversight
  • Performance reviews
  • Leading staff meetings
  • Competitor monitoring
  • Talent recruitment

Languages

English
Elementary

Certification

Lift Truck Operator Certified- expires Feb-2027

Level A CPR /AED Expires Oct -2025

Smith System, Defensive Driving Course expires Jan- 2026

Timeline

Store Manager

BigSteelBox
06.2022 - 02.2025

Placement Technician

BigSteelBox
06.2016 - 05.2022

Bulk Driver

Tri-Can Well Service
01.2010 - 05.2016

Long Haul Truck Driver

VM Transport
07.2007 - 11.2009

Parts Counter Person

Mayor Equipment Case Dealership
05.2005 - 05.2007

Packaging Operator

McCain Foods
07.2002 - 04.2005

Green Chain

CompWood
05.1996 - 04.2002

Grade 12 Deploma -

Sangudo Jr/sr High
Jim Chambers