Jim Bigger
Notre-Dame,NB
Summary
I have been a Facilities Manager since 2004. I managed a call center site from 2004 to 2020, during this time I had effectively created and managed site budgets, managed critical systems to reduce/limit downtime for the operations.
I worked with site leadership to accommodate changes in occupancy as well as tracked occupancy and space usage.
I was an active member of the Health and Safety committee and help create site evacuation plans as well as many other processes.
Successfully relocated the call center from one building to another over a 12 hour period, working with department leads and various vendors to ensure minimal downtime
In 2020, the call center was reduced to minimal staff which provided the opportunity to shift focus to a new line of business within the company. I began managing 100+ retail sites across the US providing solutions for various maintenance issues and reviewing leases to ensure adherence to lease obligations.
Implemented Preventative maintenance programs for HVAC systems and Fire Life Safety systems
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilities Manager
Jones Lang LaSalle, JLL
01.2017 - Current
- Managed a 35,000 sqft call center facility for a large tech company
- Currently managing 100+ retail sites across the US
- Built and managed facilities budget along with monthly forecasts
- Project management including construction build outs, occupancy management and moves
- Vendor management
- Team building and relationship building
- Communications to senior leadership as well as stakeholders
- Create and implement processes, process improvement
- Health and Safety
- Manage Maintenance for critical systems - HVAC, Fire Life Safety and UPS
Facilities Manager
Asurion
08.2004 - 12.2016
Managed 35,000 sqft Call Center for large tech company
Built and managed budget, monthly forecasting
Project management - successfully relocated call center operations from one site to another.
Decommision of old site
Occupancy management as well as coordinated moves
Vendor Management
Communication with various senior leadership as well as other stake holders
Ensure critical systems performance through preventative maintenance programs
Managed security for the site
.
Education
High School Diploma -
06.1989
Skills
- Budgets
- Vendor Management
- Communications
- Project Management
- Preventative Maintenance
- Facilities software utilization
- Collaboration
- Customer Service
- Critical Systems Maintenance
- Process Implementation and improvement
Languages
English
Native or Bilingual
Certification
- FMP, IFMA - 2016
Timeline
Facilities Manager - Jones Lang LaSalle, JLL
01.2017 - Current
Facilities Manager - Asurion
08.2004 - 12.2016
Harvey High School - High School Diploma,
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