James (Jim) Edwin Russell Baker

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Adhered to strict screening techniques and procedures while conducting human screenings.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Controlled situations resulting from security breaches by engaging and containing suspects until police personnel arrived.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.

see description listed under Guardaworld

• Installed and configured new devices and system components.
• Exceeded client expectations with meticulous attention to detail for seamless installations that minimized disruptions to daily operations.
• Improved customer satisfaction by efficiently installing and troubleshooting telecommunications systems.
• Delivered consistent high-quality work by adhering to established installation standards, guidelines, and procedures.
• Maintained up-to-date knowledge of industry trends, technologies, and best practices through ongoing professional development opportunities.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.

• Responded to service requests during and after business hours.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Coordinated installation of new users and relocations of existing users.
• Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.