Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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JILLYIN SMITH

Alpine

Summary

Highly efficient and customer-oriented Food and Beverage Manager with 20 years of experience in food and hospitality environments. Adept at leading teams, improving operational efficiency, and driving revenue growth. Strong communicator with expertise in training, cost analysis, and menu development. Proven track record of increasing profitability and ensuring exceptional guest experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

Sycuan Casino Resort
12.2021 - Current
  • Manage daily operations at Viewpoint Restaurant, ensuring high-quality service and efficient operations
  • Oversee staffing, training, and performance management for a diverse team
  • Work closely with executive leadership to develop and implement revenue-enhancing strategies
  • Maintain budget compliance while ensuring guest satisfaction and operational efficiency

General Manager

Paradise Lounge and Grill
12.2023 - 02.2025
  • Oversaw all aspects of restaurant and bar operations, ensuring seamless service and guest satisfaction
  • Managed staff scheduling, training, and performance evaluations
  • Implemented cost-control measures to maximize profitability
  • Developed and executed marketing initiatives to drive traffic and sales

Food and Beverage Manager

Jamul Casino
08.2016 - 01.2021
  • Managed casino beverage operations, including JIVe entertainment venue, Loft 94 Beer Garden, poker room, and retail shop
  • Developed a 68-page training manual to standardize processes for a 60-person team
  • Spearheaded menu creation, marketing collateral development, and P&L financial tracking
  • Implemented operational systems to improve communication between management, staff, and guests

Food and Beverage Manager

Courtyard by Marriott San Diego Downtown
01.2013 - 05.2016
  • Managed a $6M+ revenue hotel food and beverage operation, overseeing banquets, bar, and restaurant services
  • Increased beverage sales by 3% year-over-year through strategic promotions and pricing
  • Ensured compliance with budgeting, inventory management, and cost controls
  • Led staff training, scheduling, and retention efforts, achieving high employee satisfaction and performance

Bartender/Manager

The Flinn Springs Inn
06.2007 - 12.2012
  • Supervised bar operations, including stock management, staff training, and financial oversight
  • Enforced health and safety regulations while maintaining high customer service standards

Bartender

Alpine Inn
03.2006 - 12.2011
  • Provided excellent guest service while preparing and serving beverages
  • Maintained inventory control and upheld compliance with food and beverage regulations

Education

Grossmont College - Biological Sciences

Grossmont College

Skills

  • Food & Beverage Operations
  • Hospitality Management
  • Budget & Cost Control
  • Staff Training & Development
  • Customer Service Excellence
  • Menu Development
  • Marketing & Promotions
  • Inventory & P&L Management

Certification

  • Certified Trainer – TIPS
  • ILead Certified
  • Certified Trainer – Internal Shop Program

Awards

  • Employee of the Year Nominee, 2017, Hollywood Casino Jamul San Diego
  • F&B Person of the Year, 2013, San Diego Hotel and Motel Association
  • Employee of the Year, 2013, Courtyard by Marriott San Diego Downtown

Timeline

General Manager

Paradise Lounge and Grill
12.2023 - 02.2025

Food and Beverage Manager

Sycuan Casino Resort
12.2021 - Current

Food and Beverage Manager

Jamul Casino
08.2016 - 01.2021

Food and Beverage Manager

Courtyard by Marriott San Diego Downtown
01.2013 - 05.2016

Bartender/Manager

The Flinn Springs Inn
06.2007 - 12.2012

Bartender

Alpine Inn
03.2006 - 12.2011

Grossmont College - Biological Sciences

Grossmont College

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