JIll Leira Arcega
Winnipeg,MB
Summary
Dynamic and adaptable professional with a proven track record at Marion Chiropractic Clinic, adept in clear communication and bookkeeping. Excelled in enhancing customer relations and streamlining operations, achieving significant improvements in team productivity and operational efficiency. Demonstrates exceptional problem-solving abilities and professionalism, ensuring high levels of client satisfaction and confidentiality.
Overview
8
8
years of professional experience
Work History
Office Manager
Marion Chiropractic Clinic
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Event Coordinator
Holiday Inn Express Hotel
07.2018 - 01.2021
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Restaurant Server
Holiday Inn Express Hotel
04.2017 - 01.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Education
Graduate Certificate - Hospitality And Tourism Management
Manitoba Institute of Trades And Technology
Winnipeg, None06-2013
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Credit and collections
- Mail handling
- Scheduling
- Staff hiring
- Training and coaching
- Documentation and control
- Meeting planning
- Documentation expertise
- Policy and procedure modification
- Data retrieval systems
- Banking operations
- Customer Relations
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Conflict Resolution
- Professionalism
- Adaptability
- Crisis Management
- Problem-solving aptitude
- Communication Skills
Languages
English
Full Professional
Timeline
Office Manager
Marion Chiropractic Clinic
04.2021 - Current
Event Coordinator
Holiday Inn Express Hotel
07.2018 - 01.2021
Restaurant Server
Holiday Inn Express Hotel
04.2017 - 01.2020
Graduate Certificate - Hospitality And Tourism Management
Manitoba Institute of Trades And Technology
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