Jillian Staley
Harrow
Overview
6
6
years of professional experience
Work History
Personal Support Worker
Bayshore Home Health
09.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Documented vitals, behaviors, and medications in client medical records.
Server Manager
Sushi Bar
05.2021 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Personal Support Worker
Augustine Villas
04.2022 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Receptionist
RE/MAX
09.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
Diploma - Personal Support Work
St. Clair College of Applied Arts And Technology
Windsor, ON09-2021
Advanced Diploma - Graphic Design
Mohawk College of Applied Arts And Technology
Hamilton, None04-2018
Skills
- Privacy and confidentiality
- Client relationship management
- Clinical documentation
- Interpersonal communication
- First aid and safety
- Respectful and compassionate
- Verbal and written communication skills
- Problem-solving
Languages
French
Native or Bilingual
Timeline
Personal Support Worker
Bayshore Home Health
09.2022 - Current
Personal Support Worker
Augustine Villas
04.2022 - 07.2022
Server Manager
Sushi Bar
05.2021 - Current
Receptionist
RE/MAX
09.2019 - 03.2020
Diploma - Personal Support Work
St. Clair College of Applied Arts And Technology
Advanced Diploma - Graphic Design
Mohawk College of Applied Arts And Technology