Overview
Work History
Education
Skills
Languages
Timeline
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Jillian Staley

Harrow

Overview

6
6
years of professional experience

Work History

Personal Support Worker

Bayshore Home Health
09.2022 - Current
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Documented vitals, behaviors, and medications in client medical records.

Server Manager

Sushi Bar
05.2021 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.

Personal Support Worker

Augustine Villas
04.2022 - 07.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Receptionist

RE/MAX
09.2019 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Diploma - Personal Support Work

St. Clair College of Applied Arts And Technology
Windsor, ON
09-2021

Advanced Diploma - Graphic Design

Mohawk College of Applied Arts And Technology
Hamilton, None
04-2018

Skills

  • Privacy and confidentiality
  • Client relationship management
  • Clinical documentation
  • Interpersonal communication
  • First aid and safety
  • Respectful and compassionate
  • Verbal and written communication skills
  • Problem-solving

Languages

French
Native or Bilingual

Timeline

Personal Support Worker

Bayshore Home Health
09.2022 - Current

Personal Support Worker

Augustine Villas
04.2022 - 07.2022

Server Manager

Sushi Bar
05.2021 - Current

Receptionist

RE/MAX
09.2019 - 03.2020

Diploma - Personal Support Work

St. Clair College of Applied Arts And Technology

Advanced Diploma - Graphic Design

Mohawk College of Applied Arts And Technology

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Jillian Staley