Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
Generic

Jillian Ylagan

Edmonton,AB

Summary

Proactive individual with demonstrated leadership abilities, strategic planning and problem-solving expertise. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Uses independent decision-making skills and sound judgment to positively impact the company's success.

Overview

12
12
years of professional experience

Work History

Kids and Baby Merchandising/Assistant Manager

Gap Inc.
09.2011 - Current
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Performed opening and closing tasks from cash intake and deposit records making sure it was accurate and no discrepancies were present
  • Helped with planning schedules and delegating assignments to help meet coverage and service demands to stay in line with forecasted demands
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Set and enforced policies and focused on increasing team productivity and strengthening operational efficiency
  • Briefed new hires, and existing employees, on essential job information such as company policies, employment benefits and job duties
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Discovered and resolved employee issues that affected management and business decisions
  • Assisted store management with inventory control, ensuring accurate stock levels for effective replenishment.

Receptionist

Central Dental
07.2016 - 09.2016
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly
  • Scheduled, rescheduled and cancelled appointments for dental patients
  • Helped patients complete necessary medical forms and documentation
  • Maintained files accordingly
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
  • Completed patient referrals to other medical specialists
  • Conducted communications and transaction with patients and visitors for positive experience
  • Answered telephone calls to offer office information, answer questions and direct calls to staff
  • Organized patient files and streamlined operations to improve efficiency
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

Diploma - Human Resources Management

NAIT
Edmonton, Alberta
06.2021

Accounting

NAIT
Edmonton, AB
04.2021

Skills

  • MULTI-TASKER
  • STAFF TRAINING
  • EFFECTIVE PLANNING
  • ORGANIZED
  • TEAM PLAYER
  • LEADERSHIP
  • CUSTOMER SERVICE
  • TIME MANAGEMENT
  • PROBLEM-SOLVING ABILITY
  • EMPLOYEE SUPERVISION
  • STRATEGIC DECISION MAKING
  • Organizational Skills

Languages

Tagalog
Professional Working

REFERENCES

Jennifer Johnson                  (780) 485 - 7983


Sunshine Basuan                  (780) 340 - 8836


Courtney Taylor                    (780) 860 - 3639

Timeline

Receptionist

Central Dental
07.2016 - 09.2016

Kids and Baby Merchandising/Assistant Manager

Gap Inc.
09.2011 - Current

Diploma - Human Resources Management

NAIT

Accounting

NAIT

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Jillian Ylagan