Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jillian Torosian

Bakersfield

Summary

Dedicated professional with proven customer service expertise, focused on enhancing customer satisfaction and driving business success. Committed to continuous learning and adapting to new challenges. Strong interpersonal skills foster positive relationships with clients and team members.

Overview

3
3
years of professional experience

Work History

Server /Head Hostess

Toasted
Bakersfield
08.2024 - 01.2025
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Head Baker

Sprouts Farmers Market Inc, Grocery
Bakersfield
01.2024 - 07.2024
  • Ensured freshness and quality of bakery goods by performing regular quality checks.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Greeted customers to determine wants or needs.
  • Assisted in creating promotional displays for seasonal and special bakery products.
  • Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
  • Cleaned shelves, counters and tables to maintain organized store.

Barista Shift Supervisor

Bread and Honey
Bakersfield
02.2023 - 01.2024
  • Ordered products from suppliers when inventory was low or out of stock.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Processed payments accurately using cash registers or POS systems.
  • Trained new employees to perform duties.

Deli Clerk

Vons Grocery Store
Clovis
03.2022 - 01.2023
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.

Education

Some College (No Degree) - Sociology

Clovis Community College
Fresno, CA

Skills

  • Customer service
  • Inventory management
  • Attention to detail
  • Sales analysis
  • Equipment maintenance
  • POS operation
  • Health regulations
  • Cash handling
  • Sales strategies

Affiliations

  • Crocheting
  • Gardening
  • Art

References

References available upon request.

Timeline

Server /Head Hostess

Toasted
08.2024 - 01.2025

Head Baker

Sprouts Farmers Market Inc, Grocery
01.2024 - 07.2024

Barista Shift Supervisor

Bread and Honey
02.2023 - 01.2024

Deli Clerk

Vons Grocery Store
03.2022 - 01.2023

Some College (No Degree) - Sociology

Clovis Community College

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Jillian Torosian