Jillian Sylvester
Hamilton,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
AnswerPlus
10.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Courier
Lightspeed
09.2018 - 07.2023
- Responsible for picking up and delivering various items such as pharmacy packages, law documents throughout southern Ontario and much more
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Courier
Intelcom
09.2017 - 03.2018
- Responsible for loading up vehicle and making Amazon deliveries
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Customer Service Representative
P&D management
02.2012 - 08.2017
- Answered calls and directed where needed to go
Education
High school diploma or GED -
St. Martins Manor
Hamilton, ON06.2015
Skills
- Courier
- Driving
- Delivery Driver Experience
- Customer Service
- Logistics
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Timeline
Customer Service Representative
AnswerPlus
10.2023 - 10.2024
Courier
Lightspeed
09.2018 - 07.2023
Courier
Intelcom
09.2017 - 03.2018
Customer Service Representative
P&D management
02.2012 - 08.2017
High school diploma or GED -
St. Martins Manor
Similar Profiles
Jethro GapilangoJethro Gapilango
Programmer at AnswerPlusProgrammer at AnswerPlus
Morgan CrawfordMorgan Crawford
Administrative Assistant/ Lab Assistant at ActlabsAdministrative Assistant/ Lab Assistant at Actlabs
JON PAUL CLEMENTJON PAUL CLEMENT
Heavy Stamper at Magna KarmaxHeavy Stamper at Magna Karmax