Jillian Sydney
Pebble Beach
Summary
Recent graduate with dual certification in Life and Health Coaching and a B.A. in Psychology. Brings hands-on experience in substance abuse treatment and outpatient mental health care. Dedicated to supporting client well-being and mental health awareness through evidence-based coaching practices. Known for strong communication, problem-solving, and organizational skills, with a passion for meaningful connection and education.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resident Advisor
Avalon by the Sea
06.2020 - 01.2021
- Provided top-tier client care within one of Southern California's most exclusive dual-diagnosis substance abuse/mental health centers.
- Managed client records using KIPU software, supervised medication self-administration, conducted daily activities, & administered routine drug-screenings.
- Oversaw group sessions & activities, provided client transportation, & handled intake & discharge processes.
- Employed crisis management & behavior intervention techniques when necessary.
- Completed daily progress notes on each client, collaborating with clinical & medical teams regularly to ensure optimal client support.
Resident Advisor
Cliffside Malibu
03.2018 - 02.2020
- Provided top-tier client care within one of Southern California's premier dual-diagnosis substance abuse/mental health centers.
- Managed client records using KIPU software, supervised medication self-administration, conducted daily activities, & administered routine drug screenings.
- Oversaw group sessions & activities, provided client transportation, & handled intake & discharge processes.
- Employed crisis management & behavior intervention techniques when necessary.
- Completed daily progress notes on each client, collaborating with clinical & medical teams regularly to ensure optimal client support.
Office Assistant
Continental Communities
05.2013 - 09.2017
- Served as office assistant at a real estate development firm.
- Organized and maintained office filing systems to enhance data retrieval efficiency.
- Managed scheduling for meetings, ensuring effective time allocation and resource availability.
- Coordinated communication between departments to streamline operational workflows.
- Assisted in preparing reports and presentations, improving information clarity and delivery.
Customer Service Representative
The Barkley Pet Hotel & Day Spa
11.2009 - 05.2010
- Provided exceptional customer service to clients of one of the most elite pet boarding & grooming facilities in the nation.
- Facilitated luxury pet accomodations to ensure a relaxing & stimulating experience to meet each pet's individual needs.
- Maintained phone systems, online records, & reservations.
- Acted as cashier & sales associated for front lobby retail area & assisted housekeeping in preparing suites for guests.
- Assisted day spa & day care with client management & pickup.
Executive Assistant
Cyfre, Inc.
04.2008 - 09.2009
- Managed the warehouse for a cellular amplifier & accessories company.
- Received & recorded stock items & inventory, organized supply rooms, cleaned & maintained supplies, equipment, & storage areas.
- Moved up to executive assistant, handling upper management's & the company's needs beyond the warehouse.
- Traveled to Taipei, Taiwan for the COMPUTEX Taipei electronics trade show as a company ambassador & maintained our show booth.
- Traveled to Las Vegas, NV for the 2008 CES electronics trade show as a company ambassador & maintained our show booth.
Education
Certificate - Health Coaching
Health Coach Institute
Boise, ID09-2025
Certificate - Life Coaching
Health Coach Institute
Boise, ID09-2025
Bachelor of Arts - Psychology
National University
La Jolla, CA05-2024
Associate of Arts - Psychology
Moorpark College
Moorpark, CA12-2019
Skills
- Behavior monitoring
- Crisis management
- Interpersonal relationships
- Client relationship management
- Multicultural competence
- Progress documentation
- HIPAA compliance
- Teamwork and collaboration
- Excellent communication
- Verbal and written communication
- Mental health awareness
- Counseling techniques
Certification
- Life Coach Certificate - 8 months, Health Coach Institute (ICF accredited)
- Health Coach Certificate - 8 months, Health Coach Institute (ICF accredited)
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Resident Advisor
Avalon by the Sea
06.2020 - 01.2021
Resident Advisor
Cliffside Malibu
03.2018 - 02.2020
Office Assistant
Continental Communities
05.2013 - 09.2017
Customer Service Representative
The Barkley Pet Hotel & Day Spa
11.2009 - 05.2010
Executive Assistant
Cyfre, Inc.
04.2008 - 09.2009
Certificate - Health Coaching
Health Coach Institute
Certificate - Life Coaching
Health Coach Institute
Bachelor of Arts - Psychology
National University
Associate of Arts - Psychology
Moorpark College
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