Jillian Southern
Sacramento
Summary
Results-driven client service professional with 9 years of experience delivering exceptional customer support, managing complex inquiries, and building long-term client relationships. Proven ability to quickly master new systems, resolve issues efficiently, and communicate clearly with diverse client populations. Skilled in identifying client needs, providing accurate guidance, and ensuring a seamless service experience. Recognized for professionalism, attention to detail, and a collaborative approach that supports team goals and enhances overall client satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Manager
Pets to Go
Elk Grove
02.2017 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Built strong relationships with repeat customers, resulting in increase in customer loyalty
- Assisted in the training of new sales associates, providing guidance on company policies and best practice.
- Quickly mastered multiple sales and product platforms to support daily operations and deliver accurate information.
- Communicated professionally with clients to understand their needs and provide timely assistance.
- Proactively identified customer concerns and offered thoughtful solutions to enhance the overall client experience.
- Collaborated with team members by documenting inventory status and client issues, ensuring continuity of service between shifts.
Education
High school diploma -
Pleasant Grove High School
Skills
- Consultative selling
- Communication skills
- Customer service
- Problem solving
- Interpersonal skills
- Merchandising
- Phone etiquette
- Retail Sales
- Upselling
- Client interaction via phone calls
- Deal closing
- Sales
- Store Management Experience
- Clear language communication
Timeline
Retail Manager
Pets to Go
02.2017 - Current
High school diploma -
Pleasant Grove High School