Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Paugh

Roseville

Summary

I am a dedicated hospitality professional with a passion for making guests feel welcome and comfortable. At Marriott, I primarily work at the front desk where I enjoy interacting with guests and ensuring they have a great experience. I have also gained valuable experience working in the kitchen and hold a food handler's certificate. I take pride in maintaining high standards of service and efficiency, and I'm excited to bring my skills and enthusiasm to a new role where I can continue to make a positive impact.

Overview

1
1
year of professional experience

Work History

Front Desk Agent

Marriott
07.2024 - Current
  • Developed strong communication skills through interacting with guests on a daily basis.
  • Computed bills, collected payments, and make change for guests.
  • Cleaned and maintained lobby and common areas, such as restocking supplies.
  • Recorded guest comments and complaints, referred customers to managers as necessary.
  • Managed inventory levels of food and beverage items ensuring adequate stock is available at all times.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Adhered to all health code guidelines regarding proper food handling techniques during meal preparation and storage processes.
  • Exhibited excellent problem solving skills by responding promptly to guest inquiries and complaints.
  • Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.

Education

High School Diploma -

John Adams Academy
Roseville, CA

Skills

  • Strong teamwork
  • Customer service focus
  • Food safety awareness
  • Cash handling proficiency
  • Professional appearance

Timeline

Front Desk Agent

Marriott
07.2024 - Current

High School Diploma -

John Adams Academy

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