Jillian Paugh
Roseville
Summary
I am a dedicated hospitality professional with a passion for making guests feel welcome and comfortable. At Marriott, I primarily work at the front desk where I enjoy interacting with guests and ensuring they have a great experience. I have also gained valuable experience working in the kitchen and hold a food handler's certificate. I take pride in maintaining high standards of service and efficiency, and I'm excited to bring my skills and enthusiasm to a new role where I can continue to make a positive impact.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Marriott
07.2024 - Current
- Developed strong communication skills through interacting with guests on a daily basis.
- Computed bills, collected payments, and make change for guests.
- Cleaned and maintained lobby and common areas, such as restocking supplies.
- Recorded guest comments and complaints, referred customers to managers as necessary.
- Managed inventory levels of food and beverage items ensuring adequate stock is available at all times.
- Contacted housekeeping or maintenance staff when guests reported problems.
- Adhered to all health code guidelines regarding proper food handling techniques during meal preparation and storage processes.
- Exhibited excellent problem solving skills by responding promptly to guest inquiries and complaints.
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies.
Education
High School Diploma -
John Adams Academy
Roseville, CASkills
- Strong teamwork
- Customer service focus
- Food safety awareness
- Cash handling proficiency
- Professional appearance
Timeline
Front Desk Agent
Marriott
07.2024 - Current
High School Diploma -
John Adams Academy
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