Jillian Palmer
San Francisco
Summary
Dynamic professional with a proven track record at Premier Health Chiropractic, enhancing appointment conversion by 20% through effective lead generation and personalized outreach. Expertise in client relationship management and insurance verification, combined with strong communication skills, drives exceptional customer success and retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant & Office Manager
Premier Health Chiropractic
04.2024 - Current
- Converted inbound leads into loyal patients through personalized outreach, increasing appointment conversion by 20%.
- Launched local marketing campaigns that boosted upsell opportunities for supplementary wellness services.
- Resolved complex insurance and billing issues with high accuracy, ensuring patient retention and trust.
- Managed 100+ customer interactions per day, demonstrating excellent communication and follow-up skills.
Customer Educator & Key Leader
Lululemon
09.2020 - 06.2024
- Consistently exceeded monthly sales targets by leveraging product expertise and active listening to drive conversion.
- Mentored junior staff on customer-centric sales techniques and CRM tools to enhance lead nurturing and conversion.
- Led outreach strategies that increased foot traffic and engagement for new product launches, collaborating cross-functionally with store leadership.
Education
High School Diploma -
Silver Creek High School
Hailey, ID06-2018
Skills
- Lead Generation & Conversion
- Sales Strategy & Target Exceedance
- Client Relationship Management
- CRM Tools
- Insurance Verification & Billing
- Customer Success & Education
References
Available upon request.
Certification
- Google Marketing & Ecommerce Certification (in progress)
Accomplishments
- High School Valedictorian
References
References available upon request.
Timeline
Chiropractic Assistant & Office Manager
Premier Health Chiropractic
04.2024 - Current
Customer Educator & Key Leader
Lululemon
09.2020 - 06.2024
High School Diploma -
Silver Creek High School
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