Overview
Work History
Education
Skills
About Me
Certification
Timeline
Generic

Jillian McQuiggin

Kelowna,BC

Overview

7
7
years of professional experience
1
1
Certification

Work History

Slot Attendant

Chances Casino
Kelowna, BC
02.2023 - 08.2023
  • Provided a friendly and supportive service to all patrons, handled small payouts, and large payout sum, requiring regulatory checks on identification and filling out paperwork to monitor patrons for potential fraudulent behavior.
  • Prepped for each shift, which included checking information updates, unlocking keys, paperwork, and float counts.
  • Enhanced customer loyalty by learning names and preferences.

Revenue Growth & Business Development Manager

GetintheLoop
Kelowna, BC
02.2019 - 08.2023
  • Worked collaboratively, and adaptively during shifts in company objectives, features and KPI's.
  • Managed groups of over 25 franchise networks across Canada.
  • Training in B2B and B2C business model, providing ongoing support in learning technology, marketing knowledge and sales processes to ensure franchisee and media partners success.
  • Developed documents designed to be shared with 100+ employees and franchise network.
  • Worked full circle sale process from lead generation, follow up, negotiations, customer on-boarding, and customer account support.
  • Maintained a database of existing customers and prospective leads.
  • Provided training to franchise network on various sales techniques when dealing with clients.
  • Coached, developed and motivated different franchise markets across to achieve revenue goals.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management through CRM tools.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

Sales & Retention Consultant

Turner Volkswagen
Kelowna, BC
02.2017 - 05.2018
  • Provided a tailored sales technique to streamline clients vehicle purchasing process.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Handled pricing negotiations pricing options with care
  • Maintained customer relationships post-sale to increase retention and achieved multiple referral and repeat customer purchase.
  • Conducted cold and warm reach outs to customers through website, existing customers relationships, and booked appointments.
  • Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
  • Arranged regular attendance to weekly meetings for business networking, Business Networking International (BNI).

Manager

Conquest Consulting
Kelowna, BC
03.2016 - 02.2017
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and and achieve sales targets.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Bachelor of Arts -

UBC Okanagan
01.2016

Arts Diploma -

Okanagan College
01.2013

Skills

  • Account Management
  • Training & Development
  • Data Entry
  • Effective Communication
  • Accurate Cash Handling
  • Interpersonal Skills
  • Task Prioritization
  • Attention to Detail
  • Goal Setting
  • Adaptability
  • Multitasking
  • Written Communication
  • Teamwork and Collaboration
  • Reliability

About Me

An agile leader with a motivational and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Results-driven  to enhance business' performance with a passion for growth to meet company needs and improving service value.

Certification

  • Serving It Right
  • Gaming Policy and Enforcement Branch
  • 200 Yoga Teacher Training

Timeline

Slot Attendant

Chances Casino
02.2023 - 08.2023

Revenue Growth & Business Development Manager

GetintheLoop
02.2019 - 08.2023

Sales & Retention Consultant

Turner Volkswagen
02.2017 - 05.2018

Manager

Conquest Consulting
03.2016 - 02.2017

Bachelor of Arts -

UBC Okanagan

Arts Diploma -

Okanagan College

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Jillian McQuiggin