Jillian Khuong

• Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
• Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
• Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
• Boosted revenue through targeted marketing campaigns, special events, and promotions.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
• Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
• Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
• Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
• Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
• Ensured compliance with all federal, and provincial requirements regarding employment practices and food safety standards.
• Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
• Managed payroll, daily deposits, and cost controls.
• Recruited, hired, and trained talented staff to fill vacancies.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Supervised daily activities of restaurant and employees.
• Spearheaded staff development through detailed training and facilitation of staff meetings.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.

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• Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
• Helped clients reach fitness objectives by providing encouragement and motivation.
• Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
• Collaborated with clients to identify potential barriers to achieving fitness goals.
• Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
• Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
• Explained use of exercise equipment to all participants, prioritizing safety at all times.
• Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.