Jillian Johnson
Santa Cruz,CA
Summary
Skilled operations manager, coordinator and leader, with strong communication skills and collaboration abilities with employees. Excellent at managing, training, and project logistics, including schedules, vendors, budgets, and customer satisfaction. Excelling at streamlining processes to drive efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
1440 Multiversity
Scotts Valley, CA
04.2025 - Current
- Collaborated with team members to enhance guest experiences through effective communication.
- Supported training initiatives for new staff on operational procedures and safety standards.
- Organized schedules, payroll, and time sheets for 12+ staff.
- Developed a departmental expense forecast.
- Facilitated team meetings to discuss workflow improvements and operational challenges.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals.
Program/Field Operations Coordinator
Tahoe Adventure Company
Tahoe, CA
04.2020 - 04.2025
- Developed and implemented on-the-job training and materials in accordance with company standards.
- Management and oversight of 20+ employees.
- Developed company handbooks, guides, policies and procedures.
- Managed groups and guides on Multiple Outdoor Education Programs- backpacking trips, front country camping and more.
- Lead groups on backpacking, kayak, hiking, biking, snowshoe and various other tours while providing interpretive information on history and environment etc
Gear and Sales Ambassador
Tahoe Mountain Sports
Truckee, CA
10.2020 - 12.2024
- Wrote blogs pertaining to industry standards and needs, increasing sales revenue and website visibility.
- Created social media posts and participated in store marketing events
- Attended brand based demos to increase marketability.
- Developed promotional materials to effectively communicate product features and benefits.
Tour Leader
Incredible Adventures/ Under30Experiences
Multi-city
04.2019 - 08.2021
- Lead groups of up to 30 people across the country on various camping, backpacking and hotel trips, including; (Day trips, multi-day and multi-city hotel trips, multi-day camping trips in National Parks.) Wine tours, cultural tours, historical tours
- Educated passengers on Leave No Trace, flora, fauna, ecology and geology and natural history of the region
- Adjusted agendas to adapt to customers wants, needs, abilities and time.
Assistant Marina Manager
Kammermans Marina
Atlantic City, NJ
06.2016 - 11.2019
- Ran initial screening for new hires then managed onboarding and training.
- Used QuickBooks/Excel to run profit loss reports; long and short term.
- Scheduled and met with reps, vendors etc to maintain smooth operation.
- Created purchase orders for stock to maintain appearance and profit.
- Built website and social media pages, posting updates and advertising.
Education
MS - Special Education
The University of Scranton
Scranton, PA01-2010
BA - Elementary Ed.
The University of Scranton
Scranton, PA05-2009
Skills
- Microsoft Office
- Google Workspace
- Scheduling and coordination
- Group management skills
- Operations management
- Team building
Certification
- CPR
- Commercial Drivers License
- YTTC 200 Hr
- Sound Healing
- Ayurvedic Massage
- Reiki 2
- Wilderness First Responder
Languages
Spanish
Elementary
Timeline
Assistant Operations Manager
1440 Multiversity
04.2025 - Current
Gear and Sales Ambassador
Tahoe Mountain Sports
10.2020 - 12.2024
Program/Field Operations Coordinator
Tahoe Adventure Company
04.2020 - 04.2025
Tour Leader
Incredible Adventures/ Under30Experiences
04.2019 - 08.2021
Assistant Marina Manager
Kammermans Marina
06.2016 - 11.2019
BA - Elementary Ed.
The University of Scranton
MS - Special Education
The University of Scranton