- Regularly practice mindfulness and meditation for overall wellness
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Animal Care
- Reading
- Knitting and Crocheting
Jillian Furlong
St. John's,NL
Summary
Dynamic professional with expertise in customer education and product knowledge, honed at Cannabis Xpress. Proven ability to enhance customer satisfaction through empathy and effective communication. Successfully streamlined processes, reducing preparation time by 20%. Adept at maintaining compliance and safety standards, ensuring seamless operations and exceptional service delivery.
Knowledgeable individual with robust background in providing customers with tailored product recommendations and maintaining organized inventory. Successfully advised clients on product selection, enhancing customer satisfaction and loyalty. Demonstrated excellent communication and customer service skills, along with thorough understanding of industry regulations and product knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Budtender
Cannabis Xpress
01.2025 - 06.2025
- Assisted customers in selecting products based on preferences and needs.
- Educated patrons on cannabis strains, effects, and consumption methods.
- Maintained cleanliness and organization of sales floor and product displays.
- Processed transactions accurately using point-of-sale systems.
- Ensured compliance with state regulations regarding cannabis sales and customer interactions.
- Developed knowledge of inventory management practices to support stock levels.
- Collaborated with team members to enhance customer service and product knowledge.
Steam Press Operator
Custom Drycleaners
03.2023 - 10.2024
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Processed customer orders and took payments
Suite Server/On-Call Banquet Server
Sudexo
03.2023 - 09.2024
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Effectively communicated with team members to optimize workflow during peak hours.
- Resolved guest issues promptly, maintaining professionalism and poise in challenging situations.
- Demonstrated strong knowledge of menu items, recommending dishes based on customer preferences and dietary restrictions.
- Provided attentive service during private functions, catering to each guest''s unique requirements seamlessly.
- Enhanced customer satisfaction by providing exceptional service and timely assistance.
- Responsible for billing and end of shift cash outs
Birthday Party Supervisor
MAX FAMILIES
01.2022 - 12.2022
- Supervised event staff to ensure seamless execution of birthday parties.
- Coordinated logistics, including vendor management and supply procurement for events.
- Developed and implemented safety protocols to enhance guest experience.
- Trained new team members on operational procedures and customer service standards.
- Streamlined party setup processes, reducing preparation time significantly.
- Addressed guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Collaborated with parents to customize party themes and activities per client preferences.
- Maintained strong communication with team members during events, facilitating efficient coordination among staff.
- Implemented creative party themes, providing unique entertainment options for guests.
Education
GED -
Cannsell
01-2025
Associate of Arts - Photography
Lawrence College
St. John's, NL05-2003
High School Diploma -
Gonzaga
St. John's06-2000
Skills
- Supporting medical patients
- Product merchandising
- Patience and empathy
- Customer education
- Restocking inventory
- Discussing cannabis
- Product knowledge expertise
Certification
Cannsell Certification
Interests
Timeline
Budtender
Cannabis Xpress
01.2025 - 06.2025
Steam Press Operator
Custom Drycleaners
03.2023 - 10.2024
Suite Server/On-Call Banquet Server
Sudexo
03.2023 - 09.2024
Birthday Party Supervisor
MAX FAMILIES
01.2022 - 12.2022
GED -
Cannsell
Associate of Arts - Photography
Lawrence College
High School Diploma -
Gonzaga
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